"We were concerned that this hotel was not located on the beach, but after we arrived, we would not have switched hotels even if we could have. The service was AMAZING!! We felt like we were top priority the entire stay. The other hotels seemed too busy to accomodate everyone in a timely matter. The spa was beautiful! We would... More

Great service from all the staff. Small Quaint hotel where you are treated like royalty. Anything we asked for we got. One of the maids even brought us a life jacket for my grandson from her house. I have never been treated so well anywhere I have stayed before. Not on the beach but after we got here we did... More

For a small hotel we had the greatest service ever. The staff couldn't do enough for us and we were very please with everyone. Food was excellent and the atmosphere was so quiet and peaceful. More

Our room was large, the staff were excellent and extremely accommodating, the food was fantastic, the drinks never stopped, we loved this hotel. Our room was very clean and one night they even let us take an entire bottle of wine to our room to share alone, it wasn't a problem at all. We bought the all inclusive package and... More

We had a very enjoyable stay at this resort. The food is incredible! It was our favourite part of the resort. All made-to-order a-la-carte dishes. Every meal was delicious! The resort is very quiet and very small. Its shuttle bus takes you to its sister resorts, which we spent most of our time at because they're on the water and... More

I arranged airport transportation over the internet before leaving for the trip. We were escorted to this hotel through Kinmont and when we arrived some employees came out to tell us the hotel is CLOSED! Apparently it's been closed for FOUR months now. I booked this hotel through skyauction back in May so when I booked the hotel it was... More

I booked a room for October '09 and an unforeseeable thing happened so we had to cancel our trip. I had already paid for my all-inclusive package and they are trying to charge me 15% of the entire package! This is ridiculous!! Beware!! On the web site it says $25 cancellation fee which is a crock! They are trying to... More

We went April 20th-24th. We arrived around 5:30 at night. We were greeted with a fruit punch drink when we checked in. After checking in they went over the hotel information and told us they had us down for the presentation at 1:30 the next day. We were not required to do the presentation when we received the package. I... More

Great hotel for couples who enjoy making new friends and relaxing in the evening after exploring Cancun during the day. We did not go "all inclusive" and actually came out ahead on meals and drinks, but would recommend it for the convenience at the sister hotels. I read the poor reviews before we left and brought extra coffee and creamer.... More