I got a call from their marketing center, cancuncalling, at first I thought it was a scam. But I took my chances. I bought the package, and booked my dates for a couple of weeks after that. They bought my tickets for me like they said they would, and I was ready to go.....we got to the airport they picked... More

This resort has the option to go all-inclusive or not, and I love the flexibility. It's a very small, personalized place: it's easy to get to know other visitors and the staff, and you never have to go far to find the things you need. The wait staff were all extremely friendly and helpful. After missing the last shuttle bus... More

We had never travelled before so I did a lot of research about the place we were going to. I read all the reviews and decided this is the place for us. It didn't disappoint. I travelled with my husband and our two friends. We all loved it. We went to Cancun on a Time Share/Condo presentation. Not idea but... More

I donated money towards a colleagues' nonprofit and got this 5 nite stay as a bonus for being one of the firsts to donate. I chose this hotel because of the bad ratings of its affiliate location Ocean Hotel nearby. The suite was above average, clean and in a nice quiet location which is what I wanted. However it's located... More

My friends and I stayed at Laguna Suites through a promotional deal, like most of the other reviews I've read. We were picked up from the airport by the shuttle, and waited about 15 minutes before the other passengers arrived and we left for the hotel. Cancun is shaped like a 7, with all the fancy hotels being on the... More

After reading some of the reviews, my expectation was low, but after spending 5 nights there, it exceeded all my expectation. It was a quiet and peaceful atmoshere. September is their slow month so the place was about 25% full. Which was great for us. The main lobby,pool,restaurant, and spa were a few second from your front door. The stafff... More

For starters, this Hotel/Resort is directly in the middle of a residential neighborhood. The staff was friendly, but the language barrier was a huge problem for a resort that expects English speaking patrons. You could only talk to the one or two individuals who did speak some English, when they were available. The food was good, but overpriced and the... More

We came here through a Sam's Club promotion and really enjoyed our stay. The price was great, even after upgrading to all-inclusive, and we felt like we really got our money's worth. All of the food we had was delicious, the waitstaff was exceptional, and the quiet atmosphere was perfect for us. The room was spacious and ours was in... More

If you are looking for a quiet resort with great wait staff, then you should come to Laguna Resorts. Our family (of six) enjoyed the restaurant, pool bar and pool since most of the time, it was just our family using the facilitieis during the day. The pool was too hot and small but not crowded. DO NOT get pressured... More