What can we say? We totally lived on these reviews before leaving home as we are a family of 5 with kids ranging from 3-11 years and nervous to say the least. We had booked using a corporate fax that came to my work and dealt at first with a company in Florida for our inital bookings. This along with... more

We selected this Hotel because we were contacted by a "time share group, that isn't really supposed to be a timeshare company", and they recommended this place. First off, the rooms are OK, they missed stuff like a clock or radio, couch was the most uncomfortable thing to sit in, there was only a tv in the bedroom side, no... more

First of all I would like to say that this hotel is quite good compared to standards of most hotels of this rating. The rooms are quite good and the staff is very friendly and efficient. The food in the restaurant is quite good and the spa is excellent. But this hotel has a major drawback. The management of this... more

My friend and I had such a wonderful time at the Laguna Suites in August for 6 days. I was nervous at first, book through one of those sales call for the first time. Greeted with nice glass of wine at hotel, which was wonderful because US Airways lost our lugagge did not get it until following night. We really... more

I can not say enough of how great it was to stay at Laguna Suites. If you are looking for a clean quite and wonderful vacation STAY HERE. It started off with great service by Christian who provided us an escort while we traveled to the hotel. We were then met by Jorge who was excellent in providing what is... more

I recently visited Laguna Suites with my mother, aunt, best friends and myself, an all girls vacation. I'll admit I was nervous going with all girls in a foreign country, but everyone was very friendly and polite. The waiters and bartenders go out of their way to do what is asked. They even delivered a hangover remedy breakfast platter to... more

We booked our trip from a phone call offering 5 days/4 nights all inclusive in Cancun for a cheap price. I honestly didn't expect to like the hotel as much as I did. Our flight arrived in Cancun at 10:30 am, and check-in was at 4, so we thought we'd have to sit around for a while, but the staff... more

Let me just start by saying I was pretty nervous going to Cancun staying at this hotel after reading the bad reveiws but can never beleive the bad you read, everyone has there own opinon. When I got there everything looked of course exactly like the pictures...beautiful quite hotel compared to the routy ones I have been to in different... more

If your travel agent books this place or you get some kind of timeshare deal, don't pick this hotel! DON'T WASTE YOUR TIME! Where to start - we arrived at the hotel and found out that it really wasn't close to the Hotel Zone. The driver, arranged by the hotel, picked us up at the airport. We asked him to... more