The rooms were nice with the hot tubs in them. Pools were nice, The bartenders and waitresses in the pool area did not want to be "bothered" Beach was useless. Too much seaweed way too rocky to go in water :( Attended a wedding ceremony on the beach, completely unorganized, No one knew anything. One of the ladies in charge... more

When you think of Cancun you think of the beautiful blue water and white sandy beaches. Not Moon Palace, the beach was fine but the water was disgusting. If I wanted to see brownish green water I would have'd stayed home (Galveston). I don't think we saw anyone in the water the whole week we were there. They do have... more

Best hotel experience ever. Not the best beach since it had massive seaweed all the time but the staff and hotel were by far the best. Excursions were worthwhile and many other activities free there. more

I got married at the Moon Palace last year and must admit that writing a review on this site wasnt my first priority when I got back so forgot! As you can imagine, its been a year now so I cant remember the ins and outs of the place but my husband and I and all of our 14 guests... more

I just want to start by saying this is my first review. I just visited Moon Palace with my Wife, Teenage son, and another family with three children ranging from 18 to 6. I just don't know how anyone could write a bad review. If there was not something for you to do, or not do it was your own... more

Our stay at Moon Palace was from Jun. 28- Jul.5. Our whole family went (my husband and I and our 21 and 14 year old kids). No problems with transportation from/to the airport (just don't stop before you get outside the building or the inside "sales people" will nab you - no matter what they say or ask, just say... more

loved it, loved it and LOVED IT. The only thing we didn't like was that the pools close around 7pm at night.....granted, they are VERY clean and we know that takes time AND they open again at 7am but it was still a slight bummer to not be able to swim at night :-( more

Went to the Moon Palace Cancun for a wedding, travelling with a large group of family members. From the arrival at the resort where they attempted to extort myself and my sister and her husband for an additional all-inclusive fee of nearly 2 grand each, (we had paid over the phone with one of the Palace representatives, which we had... more

Went to Moon Palace July 2-7, 2009. We were extremely disappointed with the beach. Not a single person could get in the water due to the large amounts of seaweed. The water was brown due to to so much seaweed. You would have to walk through piles and piles of seaweed just to get to the water. It was a... more