Room overlooked restaurant service entrance and NOISY due to adjacent to makeshift front desk/concierge room & sewer odor from floor drain in bath! Requested change before unpacking, told no rooms available. They simply lied to us, 50 - 60% capacity here and confirmed later by PR Dept. Food was POOR, think cafeteria style when eating here. Service wasn't much better,... more

We just got back two days ago from an 8 day stay at the Moon Palace Golf and Spa Resort. It is so hard to believe it's over already! What a lovely place! The Staff: All Palace Employees, from the front desk staff to the grounds keepers, were some of the nicest and friendliest people you could ever meet. They... more

We are 30 and 31 years old... OK let me start by saying that I usually cruise 3 times a year. That being said I have also done all inclusive resorts in the past. Over 17 cruises and 4 all inclusives to be exact in the past 6 years. We stayed at Moon palace from Nov 2 to the 6th.... more

IF YOU ARE IN A HURRY, SEE THE PART ABOUT FOOD POISONING. The Moon Palace was highly recommended by our travel agent. We looked forward to our honeymoon trip. We arrived at the Moon Palace to get into a line which looked like we were in an immigration office. It took over an hour to check in while we lugged... more

Great hotel and amazing room...I really recommend. The Moon Palce resort was by far the best resort I have stayed in. Amazing pools, restaurants, entertainement... pretty much everything more

We returned yesterday (11/3/2009) from a 5 day /4 night stay at Moon Palace. There was 7 in our party (Wife+myself+3 daugthers+in-laws). We had an absolute blast. My wife and I stayed here 2 years ago for our 10th anniversary and also had a wonderful time. This trip was no different. Superb service, really good food (see dining tips below),... more

This property is beautiful! Top shelf alcohol, swim up pool bars, super nice staff, and great restaurants to choose from if you don't like the buffets. more

My husband and I stayed at the Moon Palace for 8 nights on our honeymoon and we fell in love with it from the moment we stepped out of our taxi. Our check-in was very quick and efficient and I was given a carnation as a 'welcome' gesture. Our room was in the Sunrise section and it was gorgeous! We... more

Just got back from The Moon Palace. We spent one week with our company and their families (2000 or so people). It was so busy, they had to bring in extra staff from all the other palaces. Everyone, and I mean EVERYONE working at the palace was an absolute joy to be around. The friendliest all inclusive I have ever... more