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Marriott CasaMagna Cancun Resort

4.0 of 5
Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico
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Ranked #13 of 171 hotels in Cancun
4.5 of 5 stars 1037 Reviews
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1,037 reviews from our community

What travellers say about this hotel
  • Casa Magna(55)
  • Breakfast buffet(42)
  • Very nice(33)
  • Hot tub(30)
  • Thai restaurant(21)
  • Ocean view room(21)
  • Sports bar(19)
  • Hotel zone(19)
  • Pool area(19)
  • Friendly and helpful(12)
Traveller rating
    648
    275
    67
    35
    12
Only show reviews for Family (257) | Couples (296) | Business (36)
Date Rating
ManUtdTx
College Station, Texas
2 reviews
1 helpful vote
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

My wife and I recently stayed at the Marriott Casa Magna Cancun Resort with my in-laws and my five children and had a truly spectacular vacation. The pool is very nice and doesn't feel crowded, there is plenty of beach space with lots of covered and uncovered lounge chairs, the wait staff were friendly and very accommodating, and the atmosphere... More

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EagleDad
Boise
Senior Contributor
45 reviews
27 helpful votes
5 of 5 stars Reviewed 29 January 2012
6
people found this review helpful

My wife and I stayed at the Marriott CasaMagna for 4 days in late January and absolutely found paradise. We are Marriott Gold members with plenty of nights in hotels to compare to. We booked a Resort View room and were upgraded to an ocean view room at no charge. Below I have a few details on which rooms have... More

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alstevens
San Antonio
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

My husband and I have been to Cancun several times, and we have stayed at the CasaMagna twice, truely enjoy our stay, the conceirge is very helpful in recommending restaurants and things to do. The rooms are regular size and beds are comfy, our room had a small balcony but very small. They even have coupons and discount cards if... More

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Theresa P
Reading, Pennsylvania
1 review
1 helpful vote
5 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

My son and I stayed at the Casa Magna from January 14th thru the 21st as part of a large group function. From the moment we entered the building we were made to feel like royalty. Our room was spacious, clean and the view was breathtaking. The staff at Casa Magna was extremely attentive and professional. Their disposition was always... More

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tmccaleb
Tallahassee, FL USA
Top Contributor
59 reviews
87 helpful votes
3 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

We arrived at 1:00 pm on Saturday. A room was not available, but we were told to return around 3:00. At 3:00 we were told a room was still not available, and it was pointed out to us (by the same person we saw at 1:00) that check-in was at 4:00, as if she had never told us to come... More

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MarriottCancun, Public Relations Manager at Marriott CasaMagna Cancun Resort, responded to this review
31 January 2012

Thank you very much for giving us your feedback. Our check-in time is in fact at 4PM; we always do our best to give the rooms earlier to our guests when our occupancy allows us to do that. We agree this information should have been given to you by our Guest Service Agent at the very beginning. We are sorry... More

Ninavcr
San Jose, Costa Rica
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 24 January 2012

The hotel is really nice always celan and Well maintained and the staff is very profesional More

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Joe D
Austin, Texas
1 review
5 helpful votes
2 of 5 stars Reviewed 22 January 2012
5
people found this review helpful

As someone who travels for a living, i have experienced the spectrum of service and quality among hotels. It is the exception rather than the rule to have a five star property disappoint, but when it does, it is noteworthy. First, let me say that the hotel is beautifully located, and appears well-kept. The night of our arrival revealed a... More

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MarriottCancun, Public Relations Manager at Marriott CasaMagna Cancun Resort, responded to this review
31 January 2012

Thank you for sharing your feedback on what appears to have been a negative experience at our hotel. Please accept our sincere apologies. We are sorry that you decided to leave our hotel but our Manager on duty did the best to help your travel agent representative to relocate you, and only one night, the night that you spent at... More

Lazymind
Detroit, MI
Contributor
13 reviews
16 helpful votes
5 of 5 stars Reviewed 22 January 2012

Great Hotel – Can’t Go Wrong Here Stayed at the Marriott from 1/14 to 1/19/12. Booked an Ocean view room (4th floor) with the all inclusive package (Added about $63 USD per day per person to the room rate). View was great; we were in full view of the ocean right from our king bed. Our friends had the same... More

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SalesGirl77
toronto
Contributor
14 reviews
20 helpful votes
4 of 5 stars Reviewed 19 January 2012
7
people found this review helpful

We stayed at the Casamagna from Jan 13 to Jan 17 2012. We used BestDay for transfer from the airport to the hotel (part of expedia package), it is worth mentioning that once you clear immigration, baggage and customs you need to go ALL the way OUTSIDE to find your transfer pickup. The BestDay service was quick and efficient. The... More

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dairycorner
Maine
Reviewer
3 reviews
8 helpful votes
5 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

We just returned from our vacation at the Marriott CasaMagna Cancun Resort and we absolutely loved it! Everything was great about the hotel. The hotel itself was very clean and very well maintained. The staff was fabulous, very helpful, very professional, and very friendly. The location was perfect-- right on a beautiful beach with plenty of places to sit in... More

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Marriott CasaMagna Cancun Resort Also Known As

  • Marriott Casamagna Cancun Hotel
  • Marriott Cancun
  • Cancun Marriott
Address: Blvd Kukulcan, Retorno Chac L-41 | Zona Hotelera, Cancun 77500, Mexico

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