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JW Marriott Cancun Resort and Spa

4.5 of 5
Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
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Ranked #17 of 170 hotels in Cancun
4.5 of 5 stars 1046 Reviews
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1,046 reviews from our community

What travellers say about this hotel
  • Very nice(29)
  • Pool area(28)
  • Casa Magna(24)
  • Ocean views(19)
  • Hot tub(16)
  • Lounge chair(14)
  • Breakfast buffet(14)
  • Room service(13)
  • Hotel zone(9)
  • Fitness center(7)
Traveller rating
    724
    206
    67
    35
    14
Only show reviews for Family (214) | Couples (305) | Business (57)
Date Rating
Livsmom1973
Monticello, Illinois
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 15 January 2012

I did extensive research before deciding on the JW Marriott Cancun. Me(38) my husband(41) and 11 year old daughter have previously stayed at the Hyatt Cancun Caribe, Marriott Casa Magna, Riu Cancun and Westin Lagunamar(enjoying all but the Riu). You have to do your research and know what you want out of a vacation. We want relaxation, good food(not all... More

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SeattlePM1
Seattle WA
Contributor
17 reviews
13 helpful votes
5 of 5 stars Reviewed 15 January 2012
3
people found this review helpful

The JW Marriott Cancun is one of the best beach/resort/spas/ in the world! I have not been here for 5 years and I am so surprised that the famous beaches are back from the disastrous Hurricanes. The Club 91 Attendant said that the Government invested much money in rebuilding the famous beaches of Cancun! They did a great job even... More

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Steve S
Phoenix, Arizona
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed 15 January 2012

Stayed at JW Marriott with my wife for 5 days - it was fantastic. Great hotel, great service - no complaints (other than $15/day for WiFi). We stayed on the 14th floor "Club 91" - really great service at Club 91. Pool is great, nice beach. Service was great for our entire stay. More

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dsportsmrf
Asheville
Senior Contributor
26 reviews
6 helpful votes
5 of 5 stars Reviewed 13 January 2012
4
people found this review helpful

My wife and I have a tradition on New Year's Eve of selecting our favorites from the year (restaurant, hotel, etc..) and this was our pick for 2011. My wife was 6 months pregnant during our stay here so we really came just to alternate laying by the pool with laying by the ocean. Breakfast buffet was fantastic and included... More

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cstoutMn
cstoutMn
Senior Contributor
21 reviews
15 helpful votes
5 of 5 stars Reviewed 12 January 2012
7
people found this review helpful

My wife and I had been going to the Cancun Hilton for many many years. When it sold this past year we were bummed. Based on this site and friends we booked 7 days at the JW. Check in was good we got there at noon some there we a few people checking out but we got our room which... More

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F J
Chicago
2 reviews
17 helpful votes
3 of 5 stars Reviewed 12 January 2012
8
people found this review helpful

Recently returned from a 6 night stay with the JW in Cancun. Nine months earlier, we stayed at the Ritz Carlton, just a few doors down. Aesthetically, the hotel is very nice. The lobby is quite grand with marble and fresh flowers. The beach is the beach on the strip in Cancun. There's a beautiful view of the ocean from... More

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MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort and Spa, responded to this review
18 January 2012

Thank you very much for taking the time to write this review. Our goal is to provide a totally pleasant experience to each and all our guests; this goal was not met in your particular case for what we are truly sorry. We have shared your comments with the Department Heads of our front desk and our beach restaurant, all... More

charal95
Mexico City, Mexico
Top Contributor
142 reviews
199 helpful votes
5 of 5 stars Reviewed 10 January 2012
6
people found this review helpful

This hotel is great and it's one of the best in Cancun. Right below I'll write my review in separate parts. Check in/Check out As soon as I arrived I was asked my last name and the whole check in process was a breeze. Just 2 minutes after I arrived I was already going to my room. The actual check... More

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Tolly_007
UK
Senior Reviewer
6 reviews
7 helpful votes
5 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

This must be one of the nicest hotels in Cancun. Quiet, well designed rooms with welcoming staff. One of the nice things about the hotel is that youare not limited to just the JW. There is a walkway through to the Casa Magna resort next door and you have signing priviledges there too. More

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Ashley Y
Mexico City, Mexico
Senior Reviewer
6 reviews
3 helpful votes
5 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

We stayed at JW Marriott for 5 nights this January and we had a wonderful time. The kids loved the beach and the hotel pool. It was at a great location where you are not too far from everything you need. Best of all, I feel safe to lounge on the beach while the kids are near by playing the... More

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Sylvie_Francois
Montréal
Senior Contributor
31 reviews
6 helpful votes
5 of 5 stars Reviewed 8 January 2012

J'ai assisté à une conférence au JW Marriott Cancun Resort and Spa et j'ai prolongé mon séjour de 3 jours. Mon conjoint m'a accompagné et nous y avons donc passé une semaine. Ce n'est pas vraiment le genre d'hôtel que nous recherchons, nous préférons les petits hôtels de charme ou les B&B. Toutefois, nous ne pouvons que donner des commentaires... More

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JW Marriott Cancun Resort and Spa Also Known As

  • Jw Marriott Cancun Resort
  • Marriott Cancun
  • Jw Marriott Cancun
  • Cancun Marriott
  • Jw Marriott Cancun Hotel
Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico

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