I have been a member for many years. The resort is still beautiful, the beach is wonderful. The staff are great. But some changes are very disappointing. The resort no longer provides information to arrivals on member meetings or welcome events. I have been here two weeks and nothing. I complained to supervisors who promised to correct the problem but... More

This was our first trip to Cancun when we stayed at the Royal Mayan in September 2010. Everything about the Royal Mayan was brilliant! We stayed in apartment E217 which is on the beach front with unobstructed sea views looking out acros the Carribean Sea. The 2 bedroom apartment was very spacious and could be locked off to create two... More

I just returned from a week at the Mayan with my wife and 2 children (ages 8 and 5). After reading some of the reviews, and having never heard of Royal Resorts before submitting the exchange request, I wasn't sure what to expect. I was extremely pleased with the week. The resort is very clean in all aspects (grounds, pools,... More

My teenage daughter and I spent one week at the Mayan. I had stayed at the Caribbean on another visit so was familiar with the set up. As in other views, I agree that the Mayan is dated and everything is very expensive, but isn't everything expensive everywhere? I was very pleased with the wait staff and the maids. However,... More

My husband and I have always wanted to stay at a Royal resort having heard such good things over the years. We read a few reviews stating that the property was a bit dated but still lovely so we were very excited about our upcoming stay. We have been time share owners for over 20 years and have only had... More

Here's the best review I can give for this place. I read a bunch of reviews before I left and mostly were positive. But there are some things you definitely need to know before you come to the Royal Mayan. PROS: Beautiful views.. if you have an oceanfront view as most do in this complex, it's absolutely gorgeous. Just make... More

We stayed at the Royal Mayan Resort from April 6th through the 11th. Our group consisted of myself, my wife and her sister. All in our mid 30's. The guests were mostly made up of older people. I wouldn't say this was a bad thing as we didn't really want a bunch of "Spring-Breakers" all around us but we were... More

I have never written a review before but i thought i had to for this property.The whole experience was unbelievable from the first to the last day.We were not suppose to be able to check in till 4pm but we were in our room before 1pm.We ate dinner at the hotel the first night and when we went there we... More

The Royal Mayan was a wonderful fit for our family of 6. Our four children are ages 8-12. There was so much to offer. The highlight for our kids was the activity center at the adjoining Royal Islander. Pamela & the resort had numerous activities planned every day, most of which were free. There were a few activities that cost... More