Just returned from the RM and enjoyed almost everything. The bad first, this place is so concerned about the nickel and dime that it stressed us out. Everything (towels, tennis equipment) must be checked out and if it is not brought back you pay. While I understand they want people to be accountable, I've never had a resort charge me... More

From the moment we checked in, the Royal Mayan is all about service. Beautifully maintained. Clean. Fun. Staff that will do anything for you. Literally- I was ill and the personal concierge called the doctor on site for me. We had been at another hotel for a few days. The Royal Mayan blew it away. My entire family loved it. More

Stayed a week at the Royal Mayan and had a great time. Its been a few years since I stayed at this resort. The grounds continue to be well maintained and clean. We recieved excellent service from everyone we came in contact with. They have upgraded the bedding and living room furniture, but the bathrooms are in dire need of... More

This is our multiple time at the Royal resorts, we stayed at the Royal Mayan this trip. We always love the Royal Resorts, they are not pushy with the time share presentations not like another resort we stayed at in the previous week. They have 5 resorts in Cancun, and all can be used using during your stay. The Royal... More

I returned once again to another one of the Royal Resorts. This time it was the Royal Mayan...one of three "Royals" that are adjacent to each other in Cancun. As before, and for the most part, they did not disappoint. While the Royal Mayan is definitely one of the oldest, if not the oldest of the Royal Resorts, it has... More

Just back from a week at the RM and was impressed with some things and not so impressed with others. As there is a lot to go over, I’ll break it down thusly: Reservations: What’s the point in having me email special requests in advance if they aren’t going to be honored? Over a week in advance I requested a... More

My husband and 8 year old daughter had one of the best vacations of our lives. The grounds are beautiful and the ocean is like a perfect picture. We did the time share presentation for something to do one day and it was your typicall presentation. Not a bad trade for a day in playa del Carmen. We did the... More

This hotel has certainly exceeded expectations. I had read good reviews about it but it turned out to be excellent. First of all, it was clean, not only my room but all the premises, including the beach strip adjacent to the hotel. Service at the desk was fast, courteous and professional, and the restaurant at the 'palapa' was very decent... More

My just and and I stayed at a couple of the Royal Resorts before we had children, and had a wonderful stay. Now we fully appreciate what a find they are for families! We've made several recent trips to Riviera Maya resorts, and paid way too much for hotel rooms - or rooms that are billed as suites, but that... More