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The Royal Mayan

3.5 of 5
Kukulcan Boulevard Km 17.5 L-49 | Hotel Zone, Cancun 77500, Mexico
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Ranked #25 of 170 hotels in Cancun
4.5 of 5 stars 211 Reviews
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211 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(5)
  • Very clean(4)
  • Hotel zone(4)
  • Taxi driver(3)
  • Timeshare presentation(3)
Traveller rating
    118
    68
    12
    6
    7
Only show reviews for Family (87) | Couples (50) | Business (4)
Date Rating
crog_10
Rockville, Maryland
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 16 August 2011
2
people found this review helpful

We traded for the Royal Mayan via Interval. The facility was very nice and clean. The pool was average size and clean. I love warm water, but the water was almost too warm. The ocean was also very warm and was cooler than the pool by 5-7 degrees so it felt refreshing, but still warm. The beach in fron the... More

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sandyjean90
covington, ga
1 review
1 helpful vote
4 of 5 stars Reviewed 3 August 2011
1
person found this review helpful

We have stayed at the Royal Mayan 3 times over the past few years, and it never disappoints us. We took another couple with us and they loved the resort. Our room was very nice and had a great view of the pools and the ocean. The concierge assigned to us was personable and available if we needed anything. We... More

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Auntbee7
Kansas City, Missouri
1 review
1 helpful vote
5 of 5 stars Reviewed 31 July 2011
1
person found this review helpful

We have been here many times, and I recommend it 1000% for anyone traveling to Cancun. The resorts (you can resort hop between the Mayan, Caribbean, Sands, Islander and Club International, all Royal Resorts) are all painstakingly taken care of, beautiful, easy to get to pools or beach. They have kids activities, adult activities, and the food is amazing at... More

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cougswin
Farmington, Utah
Reviewer
4 reviews
8 helpful votes
4 of 5 stars Reviewed 15 July 2011
3
people found this review helpful

We stayed at the Royal June 4-11. It is extremely clean. When we checked in we noticed some water on the floor, they had a repair man there very quickly and replaced the dish washer. We had a 2 bedroom villa and it was roomy and great. We had beds for 6. The kitchen and bathrooms are dated but as... More

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royalmayan
Saint Louis, Missouri
1 review
1 helpful vote
5 of 5 stars Reviewed 10 July 2011
1
person found this review helpful

We loved it here, we stayed at the Mayan and were beach front. It was absolutely beautiful, the water was amazing, and the people were amazing. The resort had a very calm feeling and we were always relaxed. Not many vendors bothered us while we were staying on the beach laying out, they would simply ask us if we wanted... More

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Kellyanne119
NJ
Senior Reviewer
6 reviews
8 helpful votes
2 of 5 stars Reviewed 27 June 2011
8
people found this review helpful

Just checked in yesterday. Since my husband and I stayed at the Mayan two years ago we were excited to bring our children. Last time we reserved the villa by trading our timeshare week. This year we booked through a reputable, popular travel website. I know the resort, and do my research so upon check in when they told me... More

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Camilo_Royal_Resorts, Community Manager at The Royal Mayan, responded to this review
27 July 2011

Dear Royal Mayan Guest: I'm sorry about the service provided by Front Desk not being of your complete satisfaction. I've passed a copy of your review to General Management in order to review and adjust our service as needed. Having said this, I'm glad to read that you enjoyed the service provided by our restaurants and front staff. Thank you... More

AdGuy89
NY
1 review
3 helpful votes
5 of 5 stars Reviewed 17 June 2011
3
people found this review helpful

I stayed at the Royal Mayan the week before Memorial Day 2011 and had a WONDERFUL time!! I rented an oceanfront suite and had beautiful views from my bedroom and living room. The resort is connected to the Islander and Caribbean properties and easy access to Captain's Cove across the street. I loved the Palapa restaurant and also went to... More

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jimmyow64
Midland, Texas
1 review
6 helpful votes
5 of 5 stars Reviewed 30 May 2011
6
people found this review helpful

the royal resorts are all very nice, I like the mayan because it's smaller and not as crowded as some larger resorts,but allways the right amount of peaple swim up bar is great ( happy hour at 2-4) Walmart ,I always take the Bus to walmart and then take a taxi back saves you 1/2 the taxi fare, the bell... More

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bodie1
rancho palos verdes, ca
Reviewer
5 reviews
11 helpful votes
4 of 5 stars Reviewed 26 May 2011
5
people found this review helpful

Our time at the Royal Mayan was delightful. We traded our Marriott timeshare for a 2 bedroom , ocean front unit which was spacious and spotless. Royal Mayan employees were, uniformly, cordial, helpful and pleasant. Everyone, and I mean everyone, spoke English. ( It's embarrassing that most Americans only speak one language in this global economy. ) The grounds were... More

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psuchickie02
Albany, New York
Reviewer
3 reviews
9 helpful votes
5 of 5 stars Reviewed 22 May 2011
7
people found this review helpful

I just got back from our one week stay at the Royal Mayan with my husband and a friend of ours. We are Interval members and decided to try the Royal resorts. All in all our trip could not have been any better. From the first moment we arrived the staff was superb. The three of us spoke no Spanish... More

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Camilo_Royal_Resorts, Royal Resorts Community Manager at The Royal Mayan, responded to this review
25 May 2011

Dear Royal Resorts Valued Guest: Thank you for taking a moment of your valuable time to write your review. Your comments are very important and help us serve you better. I'm very glad to read that you enjoyed so much your stay at The Royal Mayan and appreciate the time you took to write such a detailed review. Thanks! I... More

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The Royal Mayan Also Known As

  • Royal Mayan Cancun
  • Royal Mayan
  • Royal Mayan Cancun Mexico
  • Cancun Mayan Hotel
  • Royal Mayan Hotel
Address: Kukulcan Boulevard Km 17.5 L-49 | Hotel Zone, Cancun 77500, Mexico

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The Royal Mayan
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