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The Royal Mayan

3.5 of 5
Kukulcan Boulevard Km 17.5 L-49 | Hotel Zone, Cancun 77500, Mexico
Hotel amenities
Special offer
25% off + Free Transfers
Ranked #25 of 170 hotels in Cancun
4.5 of 5 stars 211 Reviews
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211 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(5)
  • Very clean(4)
  • Hotel zone(4)
  • Taxi driver(3)
  • Timeshare presentation(3)
Traveller rating
    118
    68
    12
    6
    7
Only show reviews for Family (87) | Couples (50) | Business (4)
Date Rating
cucurene
new york
Reviewer
5 reviews
9 helpful votes
4 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

one of the cleanest properties we've ever stayed in. i barely saw a grain of sand on their property, even though it sits on the beach. even their beachfront restrooms are immaculate. i think it is important to understand that this is a timeshare-owned property, not a hotel, that caters to a primarily mature guest base (think boca raton), therefore,... More

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Knoxvillescuba
Knoxville, Tennessee
Reviewer
4 reviews
13 helpful votes
5 of 5 stars Reviewed 11 January 2012

Very nice private resort. All rooms the same set up... 2 Bedroom, 2 Bathrooms, with 2 pull down beds in the living room, Full kitchen, Pool front, Ocean view. A few of the units were between the pool and the beach. These units actually had ocean front, but gave up the direct view of the pool. Not a bad view... More

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KyRoamer
Louisville, Kentucky
Contributor
15 reviews
21 helpful votes
5 of 5 stars Reviewed 8 January 2012
2
people found this review helpful

Disclosure: We have owned at the Royal Mayan since 1990 and at the royal Sands since it opened. That said, this was a sad year. In 2014 the Resort is to be sold and we already miss it. Our two bedroom, two bath condo was in perfect (well almost perfect) condition. it was immaculate. The grounds, pool areas, restaurants and... More

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Theron M
Ogden, Utah, United States
Reviewer
3 reviews
4 helpful votes
4 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

Just returned from the RM and enjoyed almost everything. The bad first, this place is so concerned about the nickel and dime that it stressed us out. Everything (towels, tennis equipment) must be checked out and if it is not brought back you pay. While I understand they want people to be accountable, I've never had a resort charge me... More

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jackieinny
New York City, New York
Reviewer
5 reviews
2 helpful votes
5 of 5 stars Reviewed 2 January 2012

From the moment we checked in, the Royal Mayan is all about service. Beautifully maintained. Clean. Fun. Staff that will do anything for you. Literally- I was ill and the personal concierge called the doctor on site for me. We had been at another hotel for a few days. The Royal Mayan blew it away. My entire family loved it. More

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jenlscott
PA
Contributor
14 reviews
40 helpful votes
3 of 5 stars Reviewed 29 December 2011
4
people found this review helpful

Stayed a week at the Royal Mayan and had a great time. Its been a few years since I stayed at this resort. The grounds continue to be well maintained and clean. We recieved excellent service from everyone we came in contact with. They have upgraded the bedding and living room furniture, but the bathrooms are in dire need of... More

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Camilo_Royal_Resorts, Community Manager at The Royal Mayan, responded to this review
4 January 2012

Dear Guest: Thank you for taking a moment of your valuable time to write your review. Your comments are very important and help us serve you better. I'm glad to read that you had a great time with us. Thank you for the kind words about our grounds and service, I'll be sure to pass them along to management to... More

WegaGal
Wisconsin
Senior Reviewer
8 reviews
19 helpful votes
5 of 5 stars Reviewed 22 December 2011

This is our multiple time at the Royal resorts, we stayed at the Royal Mayan this trip. We always love the Royal Resorts, they are not pushy with the time share presentations not like another resort we stayed at in the previous week. They have 5 resorts in Cancun, and all can be used using during your stay. The Royal... More

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PaulZielinski
Ludlow, Massachusetts
Contributor
11 reviews
69 helpful votes
5 of 5 stars Reviewed 14 December 2011
4
people found this review helpful

I returned once again to another one of the Royal Resorts. This time it was the Royal Mayan...one of three "Royals" that are adjacent to each other in Cancun. As before, and for the most part, they did not disappoint. While the Royal Mayan is definitely one of the oldest, if not the oldest of the Royal Resorts, it has... More

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godzuki24
Forest Hills, NY
Top Contributor
81 reviews
75 helpful votes
3 of 5 stars Reviewed 5 December 2011
4
people found this review helpful

Just back from a week at the RM and was impressed with some things and not so impressed with others. As there is a lot to go over, I’ll break it down thusly: Reservations: What’s the point in having me email special requests in advance if they aren’t going to be honored? Over a week in advance I requested a... More

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Camilo_Royal_Resorts, Community Manager at The Royal Mayan, responded to this review
27 December 2011

Dear Guest: Thank you for taking a moment of your valuable time to write your review. Your comments are very important and help us serve you better. I would like to offer you my sincere apologies for the special requests issue you mention. I've passed a copy of your comments to management and we will make sure to be more... More

LeahM2002
Orlando, Florida
Senior Reviewer
6 reviews
5 of 5 stars Reviewed 2 December 2011

My husband and 8 year old daughter had one of the best vacations of our lives. The grounds are beautiful and the ocean is like a perfect picture. We did the time share presentation for something to do one day and it was your typicall presentation. Not a bad trade for a day in playa del Carmen. We did the... More

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The Royal Mayan Also Known As

  • Royal Mayan Cancun
  • Royal Mayan
  • Royal Mayan Cancun Mexico
  • Cancun Mayan Hotel
  • Royal Mayan Hotel
Address: Kukulcan Boulevard Km 17.5 L-49 | Hotel Zone, Cancun 77500, Mexico

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The Royal Mayan
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