We have been coming to the Caribbean for 11 years and always look forward to returning. We love the pools at the Caribbean, but always walk to the Palapa for breakfast & lunch. We especially love eating there in the open air with the ocean views! The mattresses aren't always comfortable. Overall, would definitely recommend. More

While the resort was nice, and the general staff (e.g. house keepers, wait staff) the sales staff, concierge and travel planners were rude, and in the case of the travel planners flat out lied. I have filled a complaint with the Mexican government. More

I went solo on this trip and had a nice time. The room was clean and spacious, and I had an ocean/pool view (I think that most higher floor rooms do). The only cons were that my phone didn't consistently work (a problem in an emergency situation) and the bathtub took forever to drain. Also, they didn't provide you with... More

We went as two couples and had a great time. Our main excursions were with Edventures and highly recommend them. We also booked some through Thomas Moore at the resort. We enjoyed the steak and lobster dinner cruise on a sailboat. We atended a breakfast provided by our conceirge (time share shark) and were taken aback when we were told... More

WE traded for 3 x 2 bedroom villas through Interval International for a week long vacation with our 3 kids and both sets of our parents. From the moment we got there the staff was incredibly accomodating. The manager on duty, Pedro Chi Chanche, was fantastic and went out of his way to get the 3 villas in close proximity... More

Overall a great, quiet family-friendly resort. We've been going to the Royals in Cancun for over 20 years and although the properties are always well-maintained, the little things are slipping. Prices for food have gone up considerably and are now comparable to more moderately priced Smerican restaurants but the quality of the food isn't as great. They have also cut... More

Spent a week with the family over Spring Break and had a nice time. As others have said, the resort and its grounds are very nice and well mantained. The daily maid service keeps the 2 bedroom condos in great shape and the rest of the resort is always impecably clean. The first issue to be aware of concerns the... More

We have been coming to this resort for over 20 years. First, in our 30s, enjoying the resort as a couple. Then with young kids enjoying the kids program. Now with teenagers exploring the jungle. Year after year we find the same quality. I can't say enough about the caring staff. My son needed to utilize the medical services while... More

This was our first time here and we were so impressed. We were given the top floor villa and the view was breathtaking. This resort is SO clean and the staff was very friendly. The food is good and the Happy Hour drinks are the best. I had a great time doing ceramics and the staff there is very helpful... More