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The Royal Islander

3.5 of 5
Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico
Amenities
Special offer
25% off + Free Transfers
Ranked #11 of 170 hotels in Cancun
4.5 of 5 stars 235 Reviews
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235 reviews from our community

What travellers say about this hotel
  • Personal concierge(6)
  • Very clean(5)
  • Thomas Moore(4)
  • Grocery store(4)
  • Would highly recommend(4)
  • Pool area(4)
  • Free shuttle(4)
  • Happy Hour(3)
  • Friendly and helpful(3)
Traveller rating
    161
    58
    7
    6
    3
Only show reviews for Family (74) | Couples (82) | Business (3)
Date Rating
mastcfw
Senior Contributor
32 reviews
25 helpful votes
4 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

We stayed for a week 12/24/11 to12/31/11. This is a very clean and quiet place. The suites are very spacious with a full kitchen, dining area, family room and a full balcony. The staff is very helpful and speak English very well. There is a market downstairs that sells virtually everything you will need. I did not compare the prices... More

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TheMcCollins
Batesville, Mississippi
1 review
4 helpful votes
4 of 5 stars Reviewed 5 January 2012
4
people found this review helpful

My husband, Dexter and I went to Cancun Dec.10-17,2011 for our eight anniversary. This was our first trip to Cancun and we enjoyed every minute of it. We did an exchange with Interval International. The Royal Islander service meet our expectations and more. Eveything about the resort was great. Our concierge, Martell did a wonderful job at breifing us as... More

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Elizabeth R
El Paso, Texas
1 review
1 helpful vote
5 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

We recently took a much needed vacation to Cancun, Mexico and were very delighted with our stay at the Royal Islander. Facilities in excellent condition, great service. We were traveling as a family so the kitchen was a great plus and our personal concierge Drago was extremely helpful in giving us excursion tips. Highly recommend. More

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lauracharm
London, Canada
Senior Reviewer
8 reviews
5 helpful votes
5 of 5 stars Reviewed 25 December 2011
1
person found this review helpful

This was our second time at a Royal Resort. Last year we stayed at the Sands and this year at the Islander. We cannot say enough about the Royal properties. We enjoyed the Sands and we also loved the Islander this year. By staying at the Islander, it is great to be able to stroll between the other two resorts... More

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travellinfools
branford, Ct.
Reviewer
3 reviews
8 helpful votes
5 of 5 stars Reviewed 21 December 2011

Just came back from Royal Islander in Cancun(12/10-12/17) and would say that in 32 years of timeshare exchanging this has been by far our best experience. The property is absolutely beautiful and it is maintained magnificently. The pool area and the beach are looked after constantly by staff and the condo and the restaurants are all kept up to 5... More

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GaryMissouri
Missouri
Reviewer
3 reviews
5 of 5 stars Reviewed 18 December 2011

The service and the seafood has been excellent. We have had the sefood pasta bar twice. Both times we had the same Chef Candido Koyoc Dzul. He did an excellent job and did not hesitate to give us all we wanted! Now with that said, you only get one trip so don't hold back. He made sure we were satisfied... More

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Ike2011
Denver, Colorado
2 reviews
7 helpful votes
4 of 5 stars Reviewed 7 December 2011
6
people found this review helpful

I've been coming to the Royals in Cancun for 6 years, and 5 as a Royals owner. Primarily, I've stayed at the Royal Mayan, and recently at the Royal Islander, where I'm currently staying. I've always been very well pleased with the facilities and service at all locations - which is why I keep coming back. Until now, even the... More

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Camilo_Royal_Resorts, Community Manager at The Royal Islander, responded to this review
21 December 2011

Dear Guest: Thank you for taking a moment of your valuable time to write your review. I'm very sorry to read that you felt insulted; I offer you our sincere apologies, that is never our intention. I tried to contact you to request more information on the issue and follow up but was unable to do so. Nevertheless, I have... More

FuninthesunOmaha
Omaha
Senior Reviewer
7 reviews
6 helpful votes
5 of 5 stars Reviewed 3 December 2011
1
person found this review helpful

We went to the Royal Islander Nov 12-19th on a trade with interval international. This was a very nice property, and we had a great time. Check-in was quick and the staff was very friendly. Our personal concierge took us to our room and gave us some helpful tips about the property, local restaurants, and where to get groceries. We... More

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john a
New York City, New York
1 review
5 of 5 stars Reviewed 28 November 2011

me and my wife stayed at the islander 11-19 through 11-26 for a relaxing vacation and thats exactly what we got. the first thing you will notice is how clean everything is. the staff work their butts off and are the most friendly people we encountered on any vacation we have been on. the resturants are good the food is... More

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DEH514
Kelowna, Canada
1 review
5 of 5 stars Reviewed 27 November 2011

This was year 2 for us in Cancun. Last year we stayed at The Royal Sands, and this year The Royal Islander. The two resorts are almost identical in terms of accomodations, room decor, cleanliness, staff service, and resort amenities. Staying at Royal Resorts gives you great choice and access to a variety of restaurants, pools, and ambience. Their guest... More

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The Royal Islander Also Known As

  • Royal Islander Cancun
  • Royal Islander
  • Royal Islander Hotel Cancun
Address: Kukulcan Boulevard Km 17.5 L-51 | Hotel Zone, Cancun 77500, Mexico

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The Royal Islander
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