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Barcelo Costa Cancun

3.5 of 5
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Hotel amenities
Ranked #65 of 170 hotels in Cancun
3.5 of 5 stars 1607 Reviews
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1,607 reviews from our community

What travellers say about this hotel
  • Beach bars(42)
  • Very good(37)
  • Buffet restaurant(25)
  • Coco bongo(23)
  • Pirate ship(21)
  • Pool area(17)
  • Really nice(15)
  • Friendly and helpful(12)
  • Spring Break(7)
  • Hotel zone(7)
Traveller rating
    595
    446
    254
    172
    140
Only show reviews for Family (191) | Couples (462) | Business (7)
Date Rating
davidplumb
peterborough
Reviewer
3 reviews
18 helpful votes
5 of 5 stars Reviewed 13 November 2011
9
people found this review helpful

We stayed here on our honeymoon for 10 days in september...it was excellent...we read a lot of bad reviews and was beginning to wish we hadn't booked this hotel, what we had read was as far as we are concerened was RUBBISH. The hotel staff couldnt be frendlier and more helpful, our room was fantastic, clean and very well air-conditioned.... More

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Terri8910
Gloucester, United Kingdom
Reviewer
3 reviews
7 helpful votes
4 of 5 stars Reviewed 5 November 2011
6
people found this review helpful

My partner and I stayed here all inclusive for 1 week at the end of Sep/beginning of Oct and it was the perfect time to go. It wasn't overcrowded and you could always guarantee a sun lounger. The hotel from the airport is quite a way as you have to travel the length of strip. This didn't really bother us... More

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starflishy
scotland
Reviewer
3 reviews
5 helpful votes
5 of 5 stars Reviewed 3 November 2011
2
people found this review helpful

i was here n 2009 and it was fab!!!! the hotel was clean tidy and had everything you could need.... the food was good there was always something for every one. a great selection!! the buffet restaurant changed its theme every night...... OK this is not a 5 star hotel but the staff make it friendly and warming!!! the enterainment... More

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Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann More

Tiffany C
Atlanta, Georgia
1 review
1 helpful vote
3 of 5 stars Reviewed 3 November 2011
1
person found this review helpful

My boyfriend and I went to Cancun Oct 23rd for 5 nights and stayed at the Barcelo Costa Cancun. We "won" the hotel through an online bidding website. (The kind you don't know the name of the hotel until "after" you pay for a non-refundable, non-cancellable all inclusive resort.) At first I was very upset with the hotel selection because... More

Was this review helpful? Yes
Marc Giesemann, Manager at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Customer Thank you for choosing the Barcelo Costa Cancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We hope you give us another chance to serve you, if you happen to visit Cancun in the future. Very truly yours, The Management More

sarahwright
Warwick, United Kingdom
Senior Contributor
24 reviews
20 helpful votes
4 of 5 stars Reviewed 1 November 2011
7
people found this review helpful

stayed here for 2 weeks in October 2011 and overall was very pleased with the place. Room- Overall very good, we were on the 3rd floor with a view of the car park, this was no problem as we did not plan in spending a great deal of time in our room. There is the main road in/out of cancun... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Costumer Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, It would be a pleasure to have you with your family on a longer break soon. With best regards, Marc Giesemann More

crizza_85
1 review
2 helpful votes
4 of 5 stars Reviewed 29 October 2011
2
people found this review helpful

Room was small but was clean and fine for what you use a room for. Staff were brilliant and friendly ..including reception staff. The entertainment staff were excellent and I would go back here for them alone. We had and rain for days while we were there but they really tried hard to keep everyone occupied. Music and games by... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Sir, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, It would be a pleasure to have you with your family on a longer break soon. With best regards, Marc Giesemann More

betty k
Greenock, United Kingdom
1 review
3 of 5 stars Reviewed 28 October 2011

stayed at barcelo hotel 25 sep11/9oct11 the staff were good and the pool was not too bad for the reveiws we read before we went were a bit daunting but if they wanted to stay at the HILTON they should have booked it. the food was not to bad their was something to eat only down fall was the lack... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann More

sveetbananna
Tinton Falls, New Jersey
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 27 October 2011
2
people found this review helpful

This is a great hotel for those who a. like to eat healthy (there are a TON of veggies, beef, chicken and fruit at the buffet) b. hate tons of crowds and c. like spacious rooms. The food was great, especially for a resort. And the all-inclusive plan included top shelf, imported alcohol. The rooms were spacious and clean- I... More

Was this review helpful? Yes
Marc Giesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Customer, Greetings, thanks for choosing Barcelo Costa Cancun It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future. With best regards, Marc Giesemann More

samara1989
2 reviews
1 helpful vote
5 of 5 stars Reviewed 27 October 2011
1
person found this review helpful

We stayed at the barcelo Costa from 11th till the 25 of October n I can honestly say my partner n myself had the most fantastic time, the staff made our stay absolutely fab! Very helpful n friendly the rooms spik n spam and the ale carte restaurants were fab, julio one of the barmen made me a bird and... More

Was this review helpful? Yes
Marc Giesemann, Manager at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Customer Thank you for choosing the Barcelo Costa Cancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We hope you give us another chance to serve you, if you happen to visit Cancun in the future. Very truly yours, The Management More

gerry49
Bristol
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed 27 October 2011
3
people found this review helpful

We stayed here ,meeting up with family and because we enjoy each others company , we had a great time . Would I stay there again , probably not . I loved the feeling of the place , lovely staff , very clean , good pool ( a bit on the cold side ) and loads of sun beds at... More

Was this review helpful? Yes
Marc Giesemann, Manager at Barcelo Costa Cancun, responded to this review
7 November 2011

Dear Costumer, Greetings from Barcelo Costa Cancun It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high. I would be checking on the issue related to your room. We have strong commitment with customer satisfaction and high quality in our... More

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Barcelo Costa Cancun Also Known As

  • Barcelo Costa
  • Barcelo Cancun
  • Gran Costa Real
  • Costa Real Cancun
  • Barcelo Costa Cancun Hotel
  • Barcelo Costa Cancun Mexico
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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