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Barcelo Costa Cancun

3.5 of 5
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Hotel amenities
Ranked #65 of 170 hotels in Cancun
3.5 of 5 stars 1607 Reviews
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1,607 reviews from our community

What travellers say about this hotel
  • Beach bars(42)
  • Very good(37)
  • Buffet restaurant(25)
  • Coco bongo(23)
  • Pirate ship(21)
  • Pool area(17)
  • Really nice(15)
  • Friendly and helpful(12)
  • Spring Break(7)
  • Hotel zone(7)
Traveller rating
    595
    446
    254
    172
    140
Only show reviews for Family (191) | Couples (462) | Business (7)
Date Rating
grahambradshaw12357
St Helens, United Kingdom
Senior Reviewer
9 reviews
13 helpful votes
5 of 5 stars Reviewed 6 January 2012
4
people found this review helpful

On arrival we were totally impressed, the food,the room,the bars the beach were exellent.The staff, especially Ruanna the bar waitress who was so friendly helpful and caring.Also Niall the holiday rep who was perfect.Very dissapointed in the view from our room 4 palm trees and a dolls house balcony which we tried to change but despite a heated conversation to... More

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abigail t
Birmingham, United Kingdom
1 review
2 helpful votes
3 of 5 stars Reviewed 6 January 2012
2
people found this review helpful

I went to Barcelo Costa with my partner in November and stayed at the Barcelo Costa for 11 nights. The first night was a disappointment as we were put in the wrong room which wasn't the hotels fault it was the travel agents. We stayed in the junior suite which was amazing fabulous room, jacuzzi on the balcony, enormous and... More

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danielle m
London, United Kingdom
1 review
4 helpful votes
5 of 5 stars Reviewed 5 January 2012
4
people found this review helpful

The food was incredible, even in the buffet restaurant, i have never had better. The staff go out of their way to please you and are extremely freindly. Would 100% recommend and will be returning next year. More

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Cowan84
Dumfries, United Kingdom
Senior Reviewer
9 reviews
11 helpful votes
4 of 5 stars Reviewed 4 January 2012
9
people found this review helpful

Where to start ... well the check-in was nice and easy as the reception staff had very good english and a gentleman took our luggage up to our room. We were lucky to be given room 557 which is a lovely double room on the fifth floor with fantastic ocean views. There's one buffet restaurant and 3 other restaurants that... More

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Frances B
London, England, United Kingdom
Reviewer
4 reviews
2 helpful votes
5 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

We have stayed in some amazing hotels in our time and have to say the barcelo is one of the best!! The staff literally cannot do enough for you and work really hard!! Check in was slow, but understandably as there was a coachload of people. The room was huge, comfy bed, big tv with a good selection of english... More

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PhatMo
Seattle, Washington
1 review
1 helpful vote
3 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

Room was not prepared upon arrival. The fridge was not stocked. When informed front desk...was told they would report it. Still no one came to stock it. They didn't stock it the next day either! The women at the front desk were rude, unhelpful, and had attitudes that they didn't like their jobs! Customer service needs to be addressed to... More

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kimberly H
Manchester, United Kingdom
1 review
3 of 5 stars Reviewed 3 January 2012

Young couple 25 & 29 Good points :) very clean cosy room. :) lovely clean small beach. :) price very cheap. :) great for young couples, brilliant for groups. alot of groups when we went. :) good entertainment day & night. :) staff very friendly. Bad points :( we were both quiet poorly after the 2nd day dont no if... More

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Nathan511
1 review
4 of 5 stars Reviewed 3 January 2012

well what can I say me and my girlfriend come to this hotel on the 20th November 2011. We both booked the holiday before looking at the reviews on trip advisor we wer both worried to what we had read. The staff wer all friendly the entertainment staff wer excellent. Same with the bar staff,cleaners,and pool side attendants. The rooms... More

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Fluffy11051976
Peterborough, United Kingdom
Reviewer
4 reviews
6 helpful votes
3 of 5 stars Reviewed 22 December 2011
4
people found this review helpful

Very average hotel. Can't complain too much due to the price (£890 / week) However, if I was to go again, I would pay the extra couple of hundred pounds each and go back to one of the Riu's which have stayed in before and are fabulous, as the buffet food at the Barcelo was generally poor (and luke warm)... More

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Catherine K
Wrexham, United Kingdom
Reviewer
3 reviews
8 helpful votes
5 of 5 stars Reviewed 19 December 2011
8
people found this review helpful

We stayed at the Barcelo Costa for two weeks between Nov 12th and Nov 26th (four girls, aged 25-27). The hotel was great, it was very clean and spacious - the waiters even wore masks over their mouths when they cooked food. The weather in November was gorgeous and we all came home with a nice tan which was good... More

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Barcelo Costa Cancun Also Known As

  • Barcelo Costa
  • Barcelo Cancun
  • Gran Costa Real
  • Costa Real Cancun
  • Barcelo Costa Cancun Hotel
  • Barcelo Costa Cancun Mexico
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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