Husband, myself and two teenage daughters just returned from this hotel and I can honestly say the bedrooms were a real letdown. They were mouldy smelling, dirty and bedlinen stained. Top bed covers were badly in need of laundering and upholstery on chairs badly stained. Furniture chipped and dirty. To sum up, the worst hotel rooms I have stayed in... more

Never have I felt so determined to write a review about a hotel before. We were in a group of 24 in Cancun staying at Barcelo Costa for two weeks. Some in our group including myself had the odd day when we first arrived where we were a bit off colour - NOTHING TO DO WITH THE FOOD!!! After a... more

I was worried (like everyone else) about the bad comments, but spending holidays in Barcelo Cotsa Cancun with my girlfriend was more than great. The food was very good at all the times, in the restaurants were you have to make a reservation to come in for dinner the food was perfect. I saw a lot of reviews about "food... more

Stayed at many places in Cancun & the Mayan over the past 10 years, this resort is at the top of my list to revisit. Rooms are clean, everything around the resort is continuously maintained. The buffet food was every bit as good as the Ala Cart (this was a first) good selection fresh and flavorfull. The entire staff were... more

Stayed Nov.01-Nov.08/09 during Hurricane Ida (only 1.5 days of sun - but didn't matter) This is the BEST 3.5 star in Cancun. Service is unbelievable, Food is great, Rooms are fine, but the beach sucks. Look for Jesus in the Calabraya and Don Quixote restaurants (he is unreal), and look for Alex and Carmen in the Lobby Bar (smiling constantly).... more

Went for a 4 day/night stay at hotel. First room was stinky, but then they gave us a choice of two rooms, one of which was absolutely perfect! Other than the Timeshare folks, the people could not have been nicer! The wait staff was incredible (didn't hurt that we tipped them) - make sure you try the "Costa Cancun!" Loved... more

it appears that we were not the only ones affected by bouts of food poisoning. After three days both of us went down with upset digestions, one with severe abdominal pain and the other with the Cancun canters to the toilet for the next 10 days. Neither had eaten out of the hotel. We reported our situation to the Tour... more

This was my first vacation ever. I went with my boyfriends family, and extended family. Upon arrival we were greeting at the front desk (no drinks like you see in the movies), after checking in we were welcomed to a party on the main deck around the pool. We had to wait in a line up to get through to... more

Cancun lovely what i got to see of it never again would i stop at this hotel. Upon arriving at the hotel we were shown to our room that was supposed to have a deluxe French balcony it was more like a muddy front door step. After returning back to the reception we were greeted by unhelpful reception staff, followed... more