We had stayed at Casa Maya in Cancun in 2005 and 2006 and had a great experience so decided to stay there when visiting Cancun this month. It was the biggest mistake ever! This hotel has definitely gone down the hole! I will never stay here again or recommend it to anyone! I brought friends with me this time and... More

Back for our eighth consecutive holiday at the Casa Maya. Last year we upgraded our ownership to their new "Elite" class. The rooms are all refurnished and redecorated, and whilst the basic layout remains the same, the furnishings and kitchen equipment have all been brought up to date. Little touches like designer stainless steel cutlery, modern (for North America) design... More

Let me start by addressing the positives; the beach was clean and the wait staff was pleasant. THAT WAS ABOUT IT. When I tried to confirm my room over the phone three days before, I was told that I would have a "representative" give me all my information when I arrived. I read the reviews about this place and didn't... More

My family just returned from our vacation. We have been timeshare owners for many years but had not used our place for four years. Now I know why. Our room smelled stale just as other reviews mention. Our bathroom tub had rust and broken counter tiles. the AC was just okay but felt muggy at times. We had to ask... More

Not worth the price at all! My husband and I arrived late in the afternoon and thought things would be okay...got to the room to find two twitching cockroaches on the floor. Found out they had sprayed the following day and hadn't cleaned the room. Not only that, we were told if we wanted a different room we had to... More

We did a time share exchange for this hotel, staying a week for a family vacation. The facilities were fine - a bit dated but served our purposes for a base as we explored everything Cancun had to offer. The staff that greets you upon arrive was not. They held our keys to our room hostage until we would agree... More

The resort itself was ok. Rooms were comfortable and clean. However....they start selling you on their ownership from the moment you arrive. We took the redeye and arrived late morning. Our welcome person immediately sat us down to help plan our week. Talked and talked about you can do this and that, wouldnn't take no for an answer. Stay away... More

I exchange my timeshare in Vegas for Casa Maya Cancun and was not impressed at all. For one the hotel/timeshare has very little to offer. Not a lot of activities or entertainment. So there is virtually nothing to do. So if you are rained in like we were then you are stuck in your room with no inside hotel activities.... More

I read about this hotel prior to my visit and most revews are pretty accurate. We traveled with two teenagers. The rooms were very large and spacious. I booked two rooms in Building 2 right across the hall from one another. Both were clean but one room smelled like mildew. By day 2 we noticed very tiny bugs crawling on... More