This was a trip for just my husband and I. We traded Marriott for a 1 bedroom. If you are going to this property you need to read prior reviews and listen to them. This helped immensely in setting our expectations and also getting a nice room in tower 2 with a view of the ocean. You will love this... more

The hotel kept pestering us to buy a timeshare. They even called us at our house before we left on our trip. When we got there, we were greeted and was told we would get the best room in the hotel on the condition that we would listen to a 90 minute time share presentation. My wife and I cannot... more

We were not happy with this place at all, I have stayed in worse hotels but for the expensive price and all the hype about how "upscale" and "customer friendly" this place is it did not even come close to what it advertised. This hotel provides NO customer services....or they do but with a hefty price tag. 50$ for a... more

It is great hotel for all for young people to old people. If you will go to his hotel I recomend you to stay in the "imperial suite" if you go with 6 or more people; the "presidential suite" if you go with 4 people it is a great room for a family. I recomend you to said to the... more

Very poor service. I had a smelly room,( they all are) It was my honeymoon. I requested a regular room with a King size bed. I got there and they gave me a room with 2 small single beds and would not switch it for my HONEYMOON!!! there were other rooms available and I even offered to move a king... more

This is my second time staying at Casa Maya, and I have to say I was more satisfied the first time. It really is that tower 2 is newer and so is the furniture. This time I got a room in tower 1. Once again, my biggest complaint is how hard the beds are. I guess it wasn't a problem... more

Just got back and decided to help out my fellow travelers. I read many reviews prior to my trip which helped me. Firstly the Brandt's 2 for 1 entertainment plus card is a good deal if you like to eat before 5pm. The number of restaurants are limited. If you eat after 5pm you need to buy an appetizer or... more

We had a great time at the Casa Maya. The staff was friendly and helpful! Our rooms were clean and well maintained. We used the buses to tour Cancun and found it a very easy, inexpensive mode of travel....also very entertaining. There is a bus stop just outside of the hotel and one across the street. We met some great... more

We traded out a week in Hawaii for this and were very dissapointed. Instead of a one bedroom suite, we were given what looked like a cheap motel room with two double beds instead of one king like requested. So they pushed the two together. It was supposed to have a small kitchen in it, all we got was a... more