We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Casa Maya Cancun and Cancun?

We'll send you updates with the latest deals, reviews and articles for Casa Maya Cancun and Cancun each week.

  • Save Casa Maya Cancun
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d155812?ext=true&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_BOOKNOW

Casa Maya Cancun


Boulevard Kukulcan Km 5.5, Cancun 77500, Mexico
Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Casa Maya Cancun? Share your experiences!

Write a Review
Add Photos
Add Videos

Reviews you can trust

76% Recommend
3.5 of 5 stars 237 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (237)
Business (0)
Solo travel (0)
[ Date ] [ Rating ]
Save Review
5 of 5 stars
Washington State
3 Feb 2009 | Trip type: Family
2/3 found this review helpful

We used my brother-in-law's timeshare to purchase a week at this hotel. We were travelling with our 4 & 5 year old boys, 3 month old daughter, as well as my parents and sister. We rented a 2 bedroom condo. Each room had its own bath, very spacious and nice. One room had a king size bed and the other... more

Save Review
4 of 5 stars
SLC
28 Jan 2009 | Trip type: Couples
3/3 found this review helpful

This was a trip for just my husband and I. We traded Marriott for a 1 bedroom. If you are going to this property you need to read prior reviews and listen to them. This helped immensely in setting our expectations and also getting a nice room in tower 2 with a view of the ocean. You will love this... more

Save Review
1 of 5 stars
NJ
25 Jan 2009
4/5 found this review helpful

The hotel kept pestering us to buy a timeshare. They even called us at our house before we left on our trip. When we got there, we were greeted and was told we would get the best room in the hotel on the condition that we would listen to a 90 minute time share presentation. My wife and I cannot... more

Save Review
1 of 5 stars
Washington
25 Jan 2009
3/4 found this review helpful

We were not happy with this place at all, I have stayed in worse hotels but for the expensive price and all the hype about how "upscale" and "customer friendly" this place is it did not even come close to what it advertised. This hotel provides NO customer services....or they do but with a hefty price tag. 50$ for a... more

Save Review
4 of 5 stars
Word
20 Jan 2009 | Trip type: Family
1/2 found this review helpful

It is great hotel for all for young people to old people. If you will go to his hotel I recomend you to stay in the "imperial suite" if you go with 6 or more people; the "presidential suite" if you go with 4 people it is a great room for a family. I recomend you to said to the... more

Save Review
1 of 5 stars
California
11 Jan 2009
4/5 found this review helpful

Very poor service. I had a smelly room,( they all are) It was my honeymoon. I requested a regular room with a King size bed. I got there and they gave me a room with 2 small single beds and would not switch it for my HONEYMOON!!! there were other rooms available and I even offered to move a king... more

Save Review
3 of 5 stars
Los Angeles
7 Jan 2009 | Trip type: Couples
3/3 found this review helpful

This is my second time staying at Casa Maya, and I have to say I was more satisfied the first time. It really is that tower 2 is newer and so is the furniture. This time I got a room in tower 1. Once again, my biggest complaint is how hard the beds are. I guess it wasn't a problem... more

Save Review
4 of 5 stars
Aurora, Colorado
4 Jan 2009 | Trip type: Family
3/4 found this review helpful

Just got back and decided to help out my fellow travelers. I read many reviews prior to my trip which helped me. Firstly the Brandt's 2 for 1 entertainment plus card is a good deal if you like to eat before 5pm. The number of restaurants are limited. If you eat after 5pm you need to buy an appetizer or... more

Save Review
4 of 5 stars
Alexandria, MN
30 Dec 2008 | Trip type: Family
1/2 found this review helpful

We had a great time at the Casa Maya. The staff was friendly and helpful! Our rooms were clean and well maintained. We used the buses to tour Cancun and found it a very easy, inexpensive mode of travel....also very entertaining. There is a bus stop just outside of the hotel and one across the street. We met some great... more

Save Review
2 of 5 stars
Alaska
18 Nov 2008 | Trip type: Couples
5/6 found this review helpful

We traded out a week in Hawaii for this and were very dissapointed. Instead of a one bedroom suite, we were given what looked like a cheap motel room with two double beds instead of one king like requested. So they pushed the two together. It was supposed to have a small kitchen in it, all we got was a... more

Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Casa Maya Cancun? Share your experiences!

Write a Review
Add Photos
Add Videos
Find more hotels travellers trust
Travellers Who Viewed This Property Also Viewed
Location: Cancun, Quintana Roo
INR5,551*
Check Rates ABS:HotelCheckRates-d185324?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Cancun, Quintana Roo
Price not available
Check Rates ABS:HotelCheckRates-d153138?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Cancun, Quintana Roo
INR4,857*
Check Rates ABS:HotelCheckRates-d186910?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
*Average price

Do You Own Casa Maya Cancun?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Centre
  • Add Photo
  • Add Video

Casa Maya Cancun Also Known As

  • Casa Maya Hotel Cancun
  • Hotel Casa Maya Cancun
  • Cancun Casa Maya
  • Hotel Casa Maya
  • Imperial Fiesta Club Hotel Casa Maya
Address: Boulevard Kukulcan Km 5.5, Cancun 77500, Mexico