Just got back from our week at Casa and the accommodations were fine. Our only real complaint is how hard the beds were. We actually ended up sleeping on the Murphy bed in the living room because it was a SLIGHT bit softer than the beds. Luckily it was just 2 of us in the room and plenty of pillows.... More

After reading reviews from other sources My family and I were very positively surprised with the superb service,and wonderful clean resort. Extremely helpful staff who looked after special assistance for my wife in a wheelchair and treated us royally. Best beach sand I've ever seen and extremely helpful staff. More

I have been visiting Casa Maya with my family for many years. We return year after year for the consistently good service, beautiful beach, and wonderful cleanliness! More

We stayed at the Casa Maya Hotel/Resort in Cancun from 9/24/11-10/2/11. We read a lot of negative reviews before going and almost changed our plans. We were glad that we did not! The staff at Casa Maya are VERY helpful and super friendly! However, we did find that a lot of the employees spoke little to no English. But, they... More

had a great time staying in a one bed appt, staff great customer service amazing, room huge!! loved it More

I stayed at Casa Maya with my three best friends. We used a timeshare so stayed in the "older hotel". I will admit the room's decoration was outdated but we stayed in a two bedroom two bathroom corner unit. It was so big and accomodated four girls and ALL their luggage so nicely. (the walk in closet was amazing for... More

This is a time-share property. The staff are there just to get your tips, but never to help. Could I get a cup of ice? Sure, it's one dollar... for real.... The hotel's ok, and it seems to be kid-oriented. Pool areas can be supervised at a glance, so you always know where your kids are. Restaurants are sub-par and... More

I definitely recommend this hotel specially for family vacation, my mother 50's my grand mother 70's three aunts (40's) and I (27) met in cancun last february for yearly family reunion to be true we did not expect much from the hotel but were looking to travel in a budget and upon recommendations we chose it. We were so grateful... More

I had stayed at Casa Maya before in 2006 and had a decent experience. When my wife booked out annual vacation and mentioned we would stay at Casa Maya I thought it was a good idea. We decided to invite some friends and did we regret it. Within an hour of arriving I was already complaining that our AC and... More