upon arriving after a 4hr flight on Christmas eve with a screaming baby on my plane the LAST thing I wanted to do is TALK to a SALES REP! I checked in & they told me my Rep. would be right with me with my door key & complimentary drink. They did NOT take American dollars which I was told... More

Accessibility: Hotel is accessible from the airport (we took Cancun Discounts shuttle - private which cost us $55 roundtrip for two). Took about 25 to 30 minutes. No need for us to rent a car because we used the public bus to go to downtown Cancun for restaurants and to ferry pier to go to Isla Mujeres. Bus is only... More

Stayed at Casa Maya from December 3 through the 10th. From the moment we walked into the Casa Maya, we were told to sit in the lobby to wait for the person to check us in. Carlos approached us and stated he wanted to give us a welcome drink. (We are timeshare owners and knew what this was about) We... More

My husband and I just returned from a week in Cancun at Casa Maya. Even though it was a promotion thru Interval INternational for $199, the place was not worth 2 pesos. We went down there to celebrate my one year anniversary of having my back fused, little did I know that the "beds from hell" would put a damper... More

We just returned from a week and Casa Maya and were not expecting the resort we checked into. We had read the reviews and were worried about the hotel but we were very pleasantly surprised. The hotel was very clean and well maintained it is an older property but that was one of the things we enjoyed the propoerty is... More

We spent Thanksgiving week at this resort and were worried after reading trip advisor comments. True... the place is somewhat dated but it is immaculate and on a fabulous beach, probably one of the best in Cancun. We had a spacious...and I really mean spacious...two bedroom facing the ocean.. Personnel were polite and helpful.... Had a great week.... Furniture is... More

Besides the worn out 1980's floral decor and shabby beds and linens, the front desk staff could care less about its guests. Perhaps, if the hotel product were nicer, we could overlook the terrible treatment, but when you are trying to sell something this worn out, we figured they could try a little harder to make the stay more comfortable.... More

Needing to fill you in on the horrible place this was... My kids on their honeymoon, were given a gift of this place... within hours we needed to move them. They paid for a "private car" to pick them up from airport, not an old van with a shopping cart for a luggage carrier.... got in room, nor remember a... More

My husband and I recently stayed here for 8 days..supposed to have been a 6 night stay, but hurricane Rina blew thru and our flight got canceled. Here is an honest review. Pros: Clean and well kept grounds Very helpful and friendly bar and and restaurant waiters Beautiful pools, clean beach Cons: Front desk personnel VERY COLD AND UNFRIENDLY. Act... More