I really enjoyed my first trip to Cancun. And I will be back in the future, however not in this location. After hearing everybody talking about all-inclusives...i was a bit dissappointed!!! LOCATION-Couldn't ask for a better location if you tried. Just minutes from downtown on the bus...we felt very comfortable traveling the area and the downtown core. People were very... more

NH Krystal is clean hotel with really good room rates & it is located in one of the best parts of cancun. It doesnt have a beach but if u walk down towards cocobongo (2 blocks away) u will find a really nice public beach which u can spend the day there and relax! I got an ocean view room... more

All in all a very disappointing experience. Our room was kind of dingy, peeling walls in the bathroom and a sulfurous smell that never went away. There was no beach to speak of, and the staff were inattentive at best and rude at worst. We had friends staying down the strip at the Hilton (which was very nice) that got... more

The rooms were very well decorated and set up very nicely. Lots of space as well. Location of hotel was close to night life, if that's what you are looking for. Pool area also very nice, multiple pools for different activities all connected together. Pool area also had food and beverages available. However, if you are looking for a beach,... more

The resort's website says it had tennis and a restaurant named Bogarts...which neither exists. There was an oily type of substance on the surface of the pool that we mentioned to someone, and they did nothing about it. More importantly, their brochure shows a beautiful beach...but, the real story is that the beach is eroded after the '05 hurricane and... more

First and most important fact is:THERE IS NO BEACH, NOT EVEN AN INCH, even though on their web site beach looks great. Service was terrible, rooms have paper thin walls, pools were dirty ( cleaners only skim the surface to clean it), jacuzzi was not working, but you would not want to go in anyways, as it was filthy. Some... more

This place is very deceiving,and not at all,as described.Getting service,is terrible.Famous answer is,in 10 minutes.There was no wifi,in our room,as promised,there was a connection,but,very rarely did it work.The pool,was cold,dirty and disgusting.It has no filtering system,it is not cleaned,has mold,mildew,and dirty stagnant water.The beach,as you all know,is no where to be found.The swim up bar,has dissapeared.The kids club,well they did... more

The room did have a great view and the location was quite nice but we mainly spent our time across the street at the Fiesta Americana. I wouldn't stay there again, there are other places where the beach hasn't washed away. more

If I have one negative thing to say about this resort, it would be they are doing false advertising...The NH Krystal has absolutely NO beach. The beach was destroyed during hurricane Wilma three years ago. It is so bad they are installing huge sand bags in the ocean to help break the waves before they hit the resort. Anyway enough... more