We had a Fri-Fri rental, which helped for the check in/out process. It is much busier on weekend check in. We were in our room within 15 mins of arrival, having to check in through the time-share people. Unfortunately we were not able to have an ocean view room, though we had emailed with the Customer Service people at Krystal... More

I originally planned to stay at Dreams but booked took late so the price hike from $270 to $450 was not worth it. I decided to choose a cheaper hotel so I could get an ocean front room to watch the sunrise every morning instead. I booked 2 krystal club rooms for my family of 4 which includes continental breakfast... More

Great beach, but minimal shade. Lobby & rooms very modern, does not look or feel like Mexico at all. Very clean. Minimal variety of food at 2 restaurants, and limited hours of both. No entertainment at night. No activities. VERY loud techo music on beach from noon to 5pm. Our room overlooked a parking lot, with a loud hum of... More

A group of University friends and I went to Kyrstal for our reading week. It is a 3 minute walk away from the main strip in Cancun (bars, restaurants, market, malls). Beautiful beach, and was always very, very clean especially considering the spring-break nature of the week. Juan the bartender was especially fantastic throughout the whole week, he was a... More

I arrived there expecting to have one of the best experiences of Cancun, but I found the placed was packed and in personal. The attention at the front desk was average compared to other all inclusive hotels. The rooms was less than average for such a price, looked like the hotel was old but with some arrangements to make it... More

Great staff!!!!! BIG Props to miguel at the lobby bar! Room was exactly like the photos on their web site(exactly). Got a little party noise from the clubs down the street, you get used to it. It is not that loud. The place is under constant improvements, not construction. The staff is always cleaning and polishing, the place looks awesome!... More

Everything was good except for the constant renovation work during the entire time we were there. On Friday day night they worked throughout the night. Paris the public relations guy for Krystal that comments on tripadvisor, told us that he would have special amenities brought to the room for our 20th anniversary but it never happened. The good: food, room... More

My wife and I had just returned from the Krystal Cancun(Feb 18 to Feb 25), just to let everybody know we have been to Cancun 6 times since 1987 and the first time we stayed in the Punta Cancun area was at the Hyatt, I got to say this area has changed a lot since 1987 it is extremely busy,... More

I've just returned from week long Spring Break trip and I have to say it was one of the best weeks of my life. The staff at the hotel were so catering to our needs (Special shoutout to Andres and his staff like Erick, Juan, Francisco). There were a lot of us and they worked SO hard to keep us... More