i really liked this hotel. check-in was fairly easy. stayed in the new tower- rooms were really clean with nice, modern decor. the bed was very comfortable with crisp, clean sheets and a nice fluffy duvet. tv was flat screen and had cable (but mostly in spanish- disney and nickelodeon all dubbed in spanish, for those with kids). i liked... more

Unfortunately, most of the reviews are quite accurate - the hotel definitely did not live up to our expectations. Here are the main reasons why we did not like the hotel: 1) We chose not to have the all inclusive package (which, based on some other reviews was a good choice). Unfortunately, we were not made aware that the hotel... more

We were excited to be one of the first guests in the new Krystal Club area. It was stated to have officially opened Feb. 15, 2009. Construction isn't exactly completed. We arrived in our room to find the bathroom counter top was a piece of wood. The bed was comfortable but the frame was cosmetically damaged. Don't know if it... more

If you are scheduled to stay at the NH Krystal Cancun, i would strongly advise against it!!! We agreed to book a square apple deal thru apple vacations and would not know where we would be staying until the day of our departure. There were 13 hotels listed and there was only one we had not heard of in our... more

If you are looking for an all inclusive deal this is not the resort to stay in.The rooms are wonderful.I will say that however they are under construction and dont really care about you as a guest. The food is horrid and I am not fussy.Fish with heads still attached dont really thrill me. The meals available are at a... more

NO BEACH! NO RESTAURANT, that is, no place where one could be waited on and order from a menu. Room service didn't have the items advetized in their menu. All outdoor buffets (breakfast indoor buffet). Had to hunt for space to sit and eat. No jacuzzi (broken the whole week). First room was so filthy, requested a move. We did... more

The new rooms were beautiful with full balconies overlooking the Caribbean. Excellent food:breakfast, lunch and dinner. The service was more than adequate and very friendly. If you're looking for a club sandwich by the pool, go somewhere else but if you want great value for a fun all -inclusive Mexican vacation a short walk to clubs go to the NH. more

no matter how much you tip the service stayed the same it sucked ,there is no beach ,the rooms were dirty ,took 3 days to get our shower working , we couldn't sleep because of noise from both sides and above us the walls were paper thin, the pillers are falling into the ocean , the food very bad we... more

In all my travels i have never been more dissapointed in the quality of service i received. I really want to say that i never been treated so rudely at an all inclusive hotel. Servers at the pool, at the restuarnt, at the lounge actually avoided the guests. Getting drinks or ordering snacks at the pool was very aggravating to... more