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Krystal Cancun

3.5 of 5
Paseo Kukulcan,, Cancun 77500, Mexico
Hotel amenities
Krystal Cancun
Ranked #72 of 175 hotels in Cancun
3.5 of 5 stars 846 Reviews
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846 reviews from our community

What travellers say about this hotel
  • New tower(21)
  • Pool area(14)
  • Room service(13)
  • Very nice(13)
  • Time share(13)
  • Hotel staff(7)
  • Ocean views(6)
  • El Mortero(4)
  • Vacation Club(4)
Traveller rating
    206
    254
    144
    114
    128
Only show reviews for Family (132) | Couples (291) | Business (35)
Date Rating
Cohoes, New York
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 18 March 2012
6
people found this review helpful

I stayed here for spring break from 3/10-3/15. I went with just my best friend for the stay. Before arriving I emailed Paris A. and told him I would be there to relax, not to party and did not want to deal with any of that since I am a premed student and work 30 hrs per week during school.... More

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Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 14 March 2012

Arriving on a Thursday before Canadian March break and a very long wait at the Cancun airport for Immigration and Customs, 2 hours. Waiting about 20 min for shared shuttle to hotel, operated by Traffic Tours, Delta Vacations ground handling company. 30 min to hotel and a very prompt greeting by porters, led imediately to front desk for check in.... More

Was this review helpful? Yes
Paris Aguilar, Manager at Krystal Cancun, responded to this review
19 March 2012

Thank you very much! I am glad to see you had a good time on your recent stay. We really appreciate your preference. however, the detalis and excellent feedbacks you mentioned are something we are taking care at the moment. We are taking our guests reviews seriously. We reallly want to give to all of our guests the best time... More

msp
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 14 March 2012
1
person found this review helpful

Hotel was an extremely good deal. 7days + hotel for $720/person. However you do get what you pay for. Krystal was exactly what I was expecting as Mexico engineering and building standards are below that of the USA. It was a pretty nice hotel with that in mind, however be on the look out for scams! Booked with Cheaptickets, front... More

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See 2 more reviews by CarmenBanks for Cancun

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Atlanta, Georgia, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 14 March 2012
2
people found this review helpful

I stayed at the Krystal Cancun 8-13 March. When I first walked in the lobby it was beautiful. The clerk was helpful but did not give me all the information I need, so I eneded up having to keep going back to the front desk. I was taken to my room and the appearence of the hotel started to change.... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
19 March 2012

Dear guest, I would like to assist you direclty with the problems you are mentioning. lvpaguilar@krystal-hotels.com Sincerely, More

Gatineau
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 12 March 2012
3
people found this review helpful

1 - Loud music day and night 2 - People yelling in the hall and slamming doors. 3 - Dirty sheets and dirty floor. 4 - Bad service. More

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New London, Connecticut
1 review
5 of 5 stars Reviewed 11 March 2012

I am a college student that stayed at Krystal for 2012 spring break. Let me stat off by saying, if you a college student you will have a blast. There is stage that has day parties, corona sponsored drinking events, and there were plenty of college students. Another plus was the fact that all the clubs were a 2 minute... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
15 March 2012

Thank you so much for staying at Krystal Cancun during your recent visit to Cancun. We are so grateful for your feedback, and we thank you for taking the time to review your experience on TripAdvisor. I was glad to see you enjoyed the location, the hotel and several activities we had for the Spring Break. Are we going to... More

Brooklyn, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 11 March 2012

our trip to the Krystal from February 17, 2012 until the 26 was made sensational because of the wonderful service provided by Arturo Flores and and Rafael Mireles from the front desk. they are friendly and made our stay every year that we have stayed at the Krystal very comfortable. More

Was this review helpful? Yes
See 3 more reviews by Jon14149 for Cancun
Paris Aguilar, Manager at Krystal Cancun, responded to this review
15 March 2012

Following your recent visit here at Krystal Cancun, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your stay. I will let Arturo and Rafael know your kind comments as well to their Managers. They really do a very nice job.... We hope to welcome you... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 March 2012
1
person found this review helpful

I read some reviews before arriving to the Krystal, some were good and others were extremely bad. I must say that i wont believe any of the reviews anymore. The hotel is perfect, had so much fun. I went with wife and 6 yo son and they both had a blast. The hotel is clean, fresh, big rooms, GREAT beach,... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
13 March 2012

OMG! What a nice review... We are proud to see you enjoy the hotel and seeing you had an excellent time with us. Reading good opinions and being part of your memories make us fell we made a great job. I will tell to Maina your kind comments. Hoping Krystal Cancun could be one of the best choices for you... More

Loveland, Colorado
Contributor
16 reviews 16 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 March 2012
1
person found this review helpful

This should start by stating that Cancun is not my kind of place. Too many people, acting poorly and too much going on. That said, the Krystal Cancun was very nice. We only were there for two days and managed to get in some swimming and good food and a fantastic visit to the Hacienda el Mortero. The beach was... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
13 March 2012

Hello! We have a very good telecom company. i apologize if you couldn't receive a proper signal in your room. Please let me know your room number so i can check this with the system department. Regarding the old part you mentioned we are working on this change at the moment. lvpaguilar@krystal-hotels.com Thank you very much for you feedbacks! More

Glen Carbon, Illinois
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 8 March 2012
23
people found this review helpful

There are so many reviews that tell you what went wrong for them or what they liked. I am going to tell you how the AdaptiveTraveller gets the most out of the very reasonably priced Krystal Cancun. First, I would like to share that I watched many tourists (mainly American) get angry over little things like a room not being... More

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See 4 more reviews by AdaptiveTraveller for Cancun
Paris Aguilar, Manager at Krystal Cancun, responded to this review
13 March 2012

WOW! That's a big review. Thank you very much for taking the time to write down about us. I already sent this email to all the managers involved so we can work in some topics you mentioned. Hope this review can help any future guest in our hotel or any other in Cancun. Anyway, for further assistance i can help... More

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Additional Information about Krystal Cancun

  • Nh Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal
  • Krystal Hotel Cancun
  • Nh Krystal Hotel Cancun
Address: Paseo Kukulcan,, Cancun 77500, Mexico
Price range (per night):* INR4,347 - 9,641

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