Went with friends to thier time share at this place. Promised a ocean view, got a parking lot view. When we asked were told to come to a sales pitch with a free breafast, got ocean view two days later in hotel rooms, not time share rooms. We bought food to prepare in the time share kitchen and of course...
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We just returned from our short 5 day vacation at the Krystal and I can only praise them! I was beyond happy with them from the moment they let us check in EARLY..(really early 9am) to the moment we checked out! The rooms in the newer tower are beyond BEAUTIFUL - very modern, comfy bed with a balcony and view...
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We normally don't write reviews and we are very easy going a laid back. We are currently sitting by the pool writing this. There is construction daily with drilling all day. Service is horrible. Mostly unfriendly people in all the resorts we've stayed in. WE Are not part of any time share package. We paid full price for all inclusive...
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I want to start off with saying if You plan a trip in Cancun stay in any hotel But the KRYSTAL and go to any Club but BULLDOGS,
Also Stay at the very end of the hotel zone its a very long peninsula and all the stores and resturants are concentrated at the far end, the taxi ride from the...
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Harrast by the airport people, offert low ticket to turist places and only 90mnts presentation is all scam. They asked to show your credict card before to sign a contract. Then you have all kind of broken deals. They did to us to holder citizen on the 64,74 years old. After signde paper we found the no children after 12...
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The hotel is currently under construction and they are working fast to complete the work. All of the hotel staff were extremely polite, friendly and provided excellent service. Balam and the rest of the staff working in the restaurant were so attentive and made us feel special by remembering our names. We had a fantastic massage on the beach front...
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Following your recent visit here at Krystal Cancun, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your stay. And we will tell to Balam your kind comments.
We regret to see you didn´t like the spa building, it´s something we have to be working on....
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Rude staff, run-down building, and not customer focused. There are much better places to stay in Cancun...like Me Cancun by Melia. Please trust me...spend your hard earned money somewhere else.
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I really want to apologize for any inconvenience that ocurred during your stay. We are on our last lapse of the refurbishment. The hotel is looking awesome!
We respect our guests points of view and we know there are different types of hotels for different kind of customers, vacations and rates.
We would welcome an opportunity to discuss these issues...
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Krystal Cancun, was a perfect vacation for us. We wanted a place to relax and enjoy the beach, and we sure got it. The beach is one of the best along the way, with great waves and a beautiful blue color to it. This was my first time to Mexico, so I can't compare it with any other locations. BUT...
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The private beach and the pool plus the service were great.
We have been in room 1630 in the new structure, the room was full of ants.
Other then that was great and we hope to come back at december 12 to a better room.
Thanks, reut
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On behalf of the Management team at The Krystal Cancun, we would like to thank you for completing your review on Tripadvisor.
I remember talked to you during your check out. I really apologize for any inconvenience. We have programs to fumigate the hotel pretty often just like the government and healthy institutes point us how to do it. The...
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If you want to be apart of the Cancun nightlife this hotel has one of the best locations you can get.
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