Stayed here for a week, with all inclusive package and was disappointed. Room was old with "moldy" smell. Bathroom floor always had water on it near toilet, rust and holes in ceiling. No ice machine on any floors. No real entertainment during day at pool area, they wouldn't let you even play music. The best part of trip was the... More

I hadn't been on vacation since my son's accident 14 years ago. So my first trip was to Cancun, this was also my first international trip ever, and we had an amazing time. Balam was such a great person to be around. We looked forward to breakfast every morning so we could see him and chat. He helped us with... More

Just got back from an amazing vacation with my boyfriend. I'm in grad school and went during spring break march 10-17. Our room was amazing with an ocean front view #1419. We had the all-inclusive package which gave us 2 big bottles of water in our room everyday (do not drink the water otherwise unless it is bottled!!!). The location... More

I Dont have enough time to explain how amazing Krystal hotel and resort was. The accomodations were outstanding, the staff was effificent and always happy to help. Special thanks to José, Francisco, Alfonso, and beautiful Carmen who works at the jewlery store in the hotel. The food was AWESOME. The all-inclusive is the way to go. My girlfriend and i... More

OMG!!!!!....This place is Beautiful. The staff was absolutey incredible. Thx so much to Irving, Gabrielle, and Rafael. They were very kind and accommodating. All the staff was pleasant, attentive, and prompt. The grounds are clean and secure. They have staff walking the grounds at night. The pool n pool area was cleaned daily. House keeping done daily. If something was... More

this hotel is great value, great beach at the best location in cancun, if want to get some sun and then party at night. It's located at the 9.5 km, which is walking distance from all the bars and clubs, also this hotel has some of the best beach front rooms. I've stayed in a lot of hotels in cancun... More

This is our 9th visit to the Krystal - Cancun. The location is excellent and the beach is now outstanding. This is a very comfortable, clean and functional hotel ( not particularly fancy ), and the staff are all very friendly and helpful. The rooms are big and ours was oceanfront. We have enjoyed the extensive buffet breakfast. Our least... More

Traveled with several families over Spring break and has a wonderful time. Celebrated our daughters b day and the staff went out of their way to make it a memorable day. Beach was great. Great time had by all and would recommend to anyone. More

To be honest, I read a lot about hotel review and I do understand most of situations of most people. Eventually, it happened to me as well. Room type is different from the booking ( I reserved double-bed room but I got 2 beds in a room). I asked the hotel staff , he said double-bed room mean double( two)... More