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Krystal Cancun

3.5 of 5
Paseo Kukulcan,, Cancun 77500, Mexico
Hotel amenities
Ranked #70 of 170 hotels in Cancun
3.5 of 5 stars 744 Reviews
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744 reviews from our community

What travellers say about this hotel
  • New tower(18)
  • Very nice(13)
  • Time share(11)
  • Pool area(11)
  • Room service(10)
  • Hotel staff(7)
  • Ocean views(6)
  • Vacation Club(4)
  • El Mortero(4)
Traveller rating
    173
    222
    124
    105
    120
Only show reviews for Family (114) | Couples (250) | Business (32)
Date Rating
Critney
Saint Michael, Minnesota
Reviewer
3 reviews
4 helpful votes
2 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

Stayed for a week this month. I would not stay here again.For the budget concious, Krystal offers a very low budget and basic place to stay - but does offer a great beach and a basic clean place to lay your head (in the new tower at least). The Good: The beach was wonderful. The lobby looks nice. Our room... More

Was this review helpful? Yes
Paris Aguilar, Manager at Krystal Cancun, responded to this review
27 January 2012

Thank you for choosing Krystal Cancun. It was a pleasure having you with us during your recent visit to Cancun. I would like to extend my sincere apologies for the lapse of service you experienced during your visit. I understand that the taste of the food or drinks were not good for you. I have addressed your comments with our... More

lucas6280
Vancouver, Canada
Reviewer
3 reviews
1 helpful vote
3 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Our arrival at Cancun terminal three was delayed till after eight in the evening due to an mysterious airplane mechanical(?) trouble at Dallas. As soon as we left the door of the security section, we saw more than twenty people (salesmen) on the right hand side of the arrival hall in the same uniform each touting free valuable information, giving... More

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Stephen P
Ellicott City, Maryland
1 review
2 helpful votes
4 of 5 stars Reviewed 24 January 2012
2
people found this review helpful

Just returned from a 5-night stay at the Krystal Cancun. No major complaints. Everyone we came in contact with was friendly and helpful. Resort was clean. Excellent beach and good pool, which is what we were mainly looking for. Service at bars and restaurants was prompt and helpful. Food was always good, not gourmet but we did not starve. This... More

Was this review helpful? Yes
Paris Aguilar, Manager at Krystal Cancun, responded to this review
27 January 2012

Following your recent visit here at Krystal Cancun, I would like to thank you so much for taking the time to share your experience. We are delighted to see you enjoyed your stay. We hope to welcome you back to Krystal Cancun in the not too distant future. In the meantime, if I may be of the slightest assistance to... More

VacationKing22
San Diego, California
1 review
4 helpful votes
1 of 5 stars Reviewed 23 January 2012
4
people found this review helpful

Ok so lets get down to business. I came to Cancun with my Girlfriend on Jan 15 and stayed 6 nights and 7 days. We came as part of the Fun & Sun Getaways promo package (great deal if you can deal with there customer service). We arrive at this typical looking hotel and walk in to this really nice... More

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aleopard_princess
Monona, Wisconsin
Reviewer
4 reviews
1 helpful vote
3 of 5 stars Reviewed 22 January 2012

This was mine and my girlfriend's first visit to Cancun, and I had purchased the 8-day/7-night hotel stay through E-bay, and as soon as we arrived we TRIED to check-in, however, had nothing but problems doing so. I was also warned prior to my trip that the staff at the Krystal are very laid back people, and boy were they... More

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Wheel_1957
Saint Louis, Missouri
2 reviews
7 helpful votes
3 of 5 stars Reviewed 19 January 2012
5
people found this review helpful

I just returned in early January. First, the staff that I dealt with were very friendly. The rooms were just "okay", could use some updating and additional touchups. My main complaint was with the food. Not much selection, especially at lunch, and not all that good. I was at the Riu in Cancun a few years ago and could'nt see... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
28 January 2012

Thank you so much for taking the time to detail your recent experience at The Krystal Cancun We are deeply sorry that we were not able to meet your expectations during your recent visit to our hotel, all of which attributed to your feedback. Regarding the hotel you mentioned we know the services they provide. We know there are different... More

Debra K
Dixon, California
1 review
3 helpful votes
2 of 5 stars Reviewed 19 January 2012
3
people found this review helpful

I just came back from my first trip to Cancun. We are owners of a time share with Krystal in Puerto Vallarta where we have experienced our best vacations. this year we decided to try Cancun. Boy what a change, staff was unresponsive, rude and just awful. Well, I do have to say that there were two people who work... More

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Krystal Hotels Management, Manager at Krystal Cancun, responded to this review
1 February 2012

Thank-you for the review of the Cancun property from the perspective of a Vallarta member. Its unfortunate that your visit to Cancun was less than satisfactory in comparison to the Krystal Puerto Vallarta. We would like to have consistency in each of our properties so that a member can visit our other resorts without experiencing a decline in service/amenities. Based... More

Breefranks
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

I can't believe people say the service here is bad! All the staff have been happy, friendly & helpful. We did not get all inclusive, but still had access to all we needed. The room we stayed in was in the small tower that looks out over the a small grass area then onto the beach. Absolutely stunning! The only... More

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Laura N
Flower Mound, Texas
1 review
4 helpful votes
2 of 5 stars Reviewed 16 January 2012
4
people found this review helpful

Although there were some stand out employees (bellman and beachside servers), overall the staff was quite rude. Not only did they challenge us to find something on the website, they told my brother in law (celebrating his 40th birthday) to 'come back when he was more sober'. YOu had to pay for water, bottled beer, and bars don't even open... More

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Paris Aguilar, Manager at Krystal Cancun, responded to this review
27 January 2012

Dear guest, Thank you for let us know these incidentes. We really appreciate your time to write down in electronic medias. My email address is lvpaguilar@krystal-hotels.com I will be gladly helping you out in case you want to discuss these issues any further. Specially regarding "the sober" situation and the staff being rude. However as an all inclusive guest: the... More

luvinvegasAtlantaGa
atlanta ga
Senior Contributor
36 reviews
6 helpful votes
4 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

My family of 3 (son 12) had a great time here. Didn't really take much. All we needed was a clean comfy room with a view of the water somewhere and make sure the hotel was a beachfront. The Krystal hotel had all the amenities we wanted. It was nice and clean on the inside. We stayed on the top... More

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Krystal Cancun Also Known As

  • Nh Krystal Cancun
  • Nh Hotels Cancun
  • Nh Krystal Cancun Hotel
  • Nh Krystal
  • Krystal Hotel Cancun
  • Nh Krystal Hotel Cancun
Address: Paseo Kukulcan,, Cancun 77500, Mexico

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