While on a cruise excursion, I decided to take a walk and look at some of the hotels in the area for a possible return visit. After entering the hotel and walking to the back of the lobby to view the pool area, I turned to leave and encountered one of their security personnel. I was questioned as to whether...
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I kindly apppreciate taking your time for writing about us even you were not a guest.
That is a big bad thing of this website that any person can write down a comment despite they did not stay in the hotel. ( no certified guests)
I am very proud to see our security department is doing a great job.
Guest...
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We booked our vacation at Krystal Hotel (Ocean View Room-All Inclusive) through funjet. First off if there is only a small difference in price go for the ocean view. It only takes a little bit away from the sq footage of your room but the balcony, the view and seeing the number of people on the beach at different times...
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i read the reviews of this hotel and they seemed to be either good or terrible. so i was a bit skeptical of the place. but the price was great and the location was awesome, so i pulled the trigger and went with it. now that i have actually stayed there, i have no idea what the bad reviews are...
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Thank you very much for your preference and for writting down your comments.
I will kindly appreciate if you could let me know what dishes you didn'r like or regrading foods ans beverages what was not good for you....
We really want to improve our services based on our guests reviews. By the other hand, thanks again for giving us...
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We just returned from a fantastic vacation at Krystal Cancun. We had two rooms for the 4 of us and when we arrived, we switched to a beach view for both rooms for not much more money. It was money well spent too. The beach view was AMAZING and we went to sleep each night with the sliding doors open...
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Wow... This is a very nice review for us...
Muchas gracias for your excelent comments... I can tell you had an amazing time. Hopefully i'm not wrong ;)
I think you knew how to take all the plus and advantages that Krystal Cancun can offer and i can see you came with the best attitude to celebrate your holidays.
On...
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Starting from the time of check in... we paid for all inclusive with air fare for 3 adults and 1 child (all taken care of through our responsible travel agent), only to have the staff tell us that we STILL OWED them $800.00 on check in because they didn't "consider" our child a child in their eyes. WHAT?... So, we...
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Dear guest,
Thank you for taking the time to write down your comments.
Sir, I remember your case it was handled personally. I really want to apologize if any member of the staff or myself were rude to you during your stay... Obviously this was never our intention.
Regarding you reservation it was made wrong and your travel agency knew...
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The Krystal has the advantage of a lovely location, close to restaurants and clubs, a short walk to the city bus and Coral Negro Markets. I could NOT rate this hotel as a three star, however. The public areas of the resort were fine, and there were pleasant staff to help. The pool area was well maintained and It served...
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We just got back from our vacation and I can honestly say don't believe all you read up on here. Especially the negative comments! We had a fabulous 6 days in the Romantic Room!
We got there a little late our first night-so it was kinda of busy but Julio and Arturo in the front made sure we knew where...
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Thank you for sharing your special experience with us. It was an honor to be a part of this wonderful occasion and I will share your kind comments with our staff as they strive daily to exceed the expectations of our guests.
It's good to see some guest like you leave us your comments regarding our hotel and the services...
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Avoid at all cost! There are nicer places for the same amount. I stayed for 6 days. No hot showers even after I called the front desk. The room had gnats. Sheets had stains and the room smelled of mildew. Upon making my reservation I made it clears that I wanted to stay in the new tower. I was placed...
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Dear guest,
It´s difficult to change some guests perspective or correct mistakes immediately of the hotel when we see the the comments after the guest stay.
Personally i´ve never received a report from that room number during recent dates.
I would like to apologize for any inconvenience you had while you were in Krystal Cancun.
Please allow me to assist...
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Very good but not first-class hotel. Excellent location fronting, across their pool, onto a pristine white beach and turquoise sea. It's a modern comfortable hotel which, food and language excepting, could have been in any resort anywhere. We found the service, both front desk and restaurants, to be fine. Food, especially the breakfast, was good. The hotel is a few...
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Thank you very much we kindly appreciate your excellent comments regarding Krystal Cancun.
The location is one of the plus we have... Guests have everything just walking distance, no need paying for transportations.
We are going to continue improving our services based in our guests feedbacks.
We hope to see you again in Cancun!
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Great Location, in Hotel zone, close to bars, nightclubs and shopping centers. Private beach. The only bad thing about this hotel is there customer service, front desk was ok, but the two restaurants inside the hotel the service was dissapointing. They have a dress code which is not inforce equally, which in my book is races. I when in there...
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Thank you very much for giving us your feedbacks regarding our services.
I would like to apologize if we made you have an unpleasant moment the day you mentioned in the restaurant. The dress code is one of our policies in all the restaurants
I will be checking that rules and policies be informed to ALL of our guests.
Sincerely,
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