Our arrival at Cancun terminal three was delayed till after eight in the evening due to an mysterious airplane mechanical(?) trouble at Dallas. As soon as we left the door of the security section, we saw more than twenty people (salesmen) on the right hand side of the arrival hall in the same uniform each touting free valuable information, giving... More

Just returned from a 5-night stay at the Krystal Cancun. No major complaints. Everyone we came in contact with was friendly and helpful. Resort was clean. Excellent beach and good pool, which is what we were mainly looking for. Service at bars and restaurants was prompt and helpful. Food was always good, not gourmet but we did not starve. This... More

Ok so lets get down to business. I came to Cancun with my Girlfriend on Jan 15 and stayed 6 nights and 7 days. We came as part of the Fun & Sun Getaways promo package (great deal if you can deal with there customer service). We arrive at this typical looking hotel and walk in to this really nice... More

This was mine and my girlfriend's first visit to Cancun, and I had purchased the 8-day/7-night hotel stay through E-bay, and as soon as we arrived we TRIED to check-in, however, had nothing but problems doing so. I was also warned prior to my trip that the staff at the Krystal are very laid back people, and boy were they... More

I just returned in early January. First, the staff that I dealt with were very friendly. The rooms were just "okay", could use some updating and additional touchups. My main complaint was with the food. Not much selection, especially at lunch, and not all that good. I was at the Riu in Cancun a few years ago and could'nt see... More

I just came back from my first trip to Cancun. We are owners of a time share with Krystal in Puerto Vallarta where we have experienced our best vacations. this year we decided to try Cancun. Boy what a change, staff was unresponsive, rude and just awful. Well, I do have to say that there were two people who work... More

I can't believe people say the service here is bad! All the staff have been happy, friendly & helpful. We did not get all inclusive, but still had access to all we needed. The room we stayed in was in the small tower that looks out over the a small grass area then onto the beach. Absolutely stunning! The only... More

Although there were some stand out employees (bellman and beachside servers), overall the staff was quite rude. Not only did they challenge us to find something on the website, they told my brother in law (celebrating his 40th birthday) to 'come back when he was more sober'. YOu had to pay for water, bottled beer, and bars don't even open... More

My family of 3 (son 12) had a great time here. Didn't really take much. All we needed was a clean comfy room with a view of the water somewhere and make sure the hotel was a beachfront. The Krystal hotel had all the amenities we wanted. It was nice and clean on the inside. We stayed on the top... More