We arrived at 2:45 PM on the 3rd of February when a convention was checking out. They didn't get us a room till about 4 pm. The room they gave us (1132) was noisy (adjacent to the hotels main AC) and dirty (toilet was not cleaned) and missing the bottled water that was suppose to be in the room. I... More

Like a motel 8 minus a coffee maker and bathroom fan. People who work here are BLAH not excited to even be here them selves. Music will put you to sleep ,pool isnt lit up at night,outside bathroom has no sign and has 10 stairs to get to it . Not good for the handicap or kids. the one bar... More

Just got back from a week long vacation at Krystal Resort. The location is great. Only a few minute walk to the night life and flea markets. Coco Bongo is amazing (only a 3 minute walk). The beach is great and right out the door. There are 3 bars, including a swim up one, but they are understaffed and selection... More

I have been to Mexico 5 times before and have always had an amazing time, we love the people and the service is always great we have stayed at the gran caribe real, blue bay Esmeralda, iberostar resorts. We are middle class people who look forward to our yearly family vacation , this trip was truly a nightmare, booked this... More

Great food, great service, Amazing view, perfect location. My wife and I had our 1 year anniversary here at the Krystal and it could not have been better. We got married in Cancun last year and stayed at a different resort which was a great place as well, but no vacation i have ever had measured to our stay here.... More

After booking through Orbitz and glancing at the reviews, we were nervous. The price was right and the Punta Cancun location was appealing - what could go wrong? Not much. We upgraded to ocean view rooms before arriving and enjoyed the complimentary continental breakfasts and amazing (although small) patios. Patricia was especially thoughtful and accommodating. The downsides were trivial -... More

Hello all, just want to say we just arrived from a trip to the Krystal Palace Resort in Cancun, and let me tell you people, it was a very nice experience even though there are a lot of bad reviews. First off from personal experience I've never let myself go by what other people have to say about a specific... More

Asunto: Recent Stay Jan 23-27 Hello, I had such great service from the staff at Krystal, I feel compelled to write to tell you about it.  My daughter and I came for a week of vacation during Jan 23-27.  All of the staff were helpful and wonderful, but two stood out in my mind.  Roberto (who said he is a... More

Though this hotel seems lovely, please be aware of the intense efforts to sell a time share/vacation club. There will be advertised prices that are very, very attractive. We went to the sales offering and were horrified at the bullying and aggressiveness of the sales people. Not worth it; think twice before you go. If you go be prepared for... More