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Sunset Lagoon Resort Hotel & Marina

3.5 of 5
Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico
Hotel amenities
Ranked #93 of 170 hotels in Cancun
3.5 of 5 stars 270 Reviews
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270 reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Room service(3)
  • Time share(3)
  • Timeshare presentation(3)
Traveller rating
    92
    72
    23
    35
    48
Only show reviews for Family (55) | Couples (43) | Business (1)
Date Rating
dndturf
NJ
1 review
3 of 5 stars Reviewed 10 December 2009

Cancun is a beautiful place to vacation. The staff at the resort are fantastic. However, the high pressure, don't take no for an answer sales staff should be avoided at all costs. My wife and I were conned into purchasing a unit at the Sunset Lagoon with false promises of renting the unit when we were not planning on using... More

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TheSteins
Los Angeles
1 review
4 of 5 stars Reviewed 20 November 2009

My husband and I went here in the season time and it was very intimate food, activities , spa and rooms overall we had a wonderful time More

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mycatsweetiepie
california
Senior Reviewer
6 reviews
20 helpful votes
1 of 5 stars Reviewed 16 November 2009
2
people found this review helpful

Hi everyone out there, we have been members of this resort for 10 years and they are so out of control it's hard to believe rci or any other travel company would have any affiliation with them at all!! If you get a call at home to stay at the ocean spa, hang up, What the sunset resorts (sunset lagoon,... More

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mediawhite
Georgia
Reviewer
5 reviews
12 helpful votes
4 of 5 stars Reviewed 1 November 2009

We stayed at the Sunset Lagoon after arriving at another hotel to find that we had no A/C, and so many other problems that I could go on and on. Sunset Lagoon was our saving grace. We had the best time here. The rooms were clean with an amazing view of the lagoon and a jacuzzi on the balcony. Had... More

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09max
Minneapolis
Senior Reviewer
6 reviews
2 helpful votes
5 of 5 stars Reviewed 27 October 2009
1
person found this review helpful

We stayed at the Sunset Lagoon two years in a row. The place is beautiful and well run. It is quiet, yet has entertainment and games. The staff strives to make your visit pleasant. Food is great and plentiful. It was apparent that the recession was starting to bring a decline in customers this winter as compared to 2008. One... More

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thump57
Ontario, Oregon
Senior Reviewer
10 reviews
11 helpful votes
5 of 5 stars Reviewed 20 October 2009
2
people found this review helpful

We have been going to Sunset Lagoon since 2003. We did buy into the time share at that time. We took another couple with us this year and had a blast. It was slower than usual which is from the economy and since it was hurricane season we are thinking, but still I will be back next year. The food... More

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mysupra
Cincinnati
Reviewer
5 reviews
2 helpful votes
4 of 5 stars Reviewed 25 September 2009

My fiancee' and i just returned from Sunset Lagoon. The one thing that I really didn't like was that there is no ocean/beach here. There is the lagoon and it is pretty to kayak on but it is not an ocean. You can go to the Sunset Hotel and they have a great big beach and ocean and the transport... More

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HHde23
New York, New York
1 review
1 helpful vote
5 of 5 stars Reviewed 30 August 2009
1
person found this review helpful

Sunset Lagoon was amazing, the staff couldnt be nicer, everyone had a great time, although if you get the all-inclusive deal the food is the same each night, and you'll get a free lobster dinner, the food at the lobster dinner was great but the service was very slow. The rooms at sunset Lagoon are large and spacious, any view... More

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jeepercreeper101
Platte Center, Nebraska
1 review
2 of 5 stars Reviewed 26 August 2009

Air conditioner was loud, leaked and the main road was loud. Not a very good selection of food. They push their presentations and if you don't buy, you become lower class and they judge you. Its all about money to them instead of treating you as guests. More

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DavidZCancun_Mexico, Manager at Sunset Lagoon Resort Hotel & Marina, responded to this review
6 October 2009

Dear Guest thank you for taking the time to write your comments, we would like to mention that they are very valuable to us. In reference to your comments about the food I would like to express that the resort has two restaurants and two bars, you have the option of international buffets or a la carte. As part of... More

winendine69
Washington
1 review
3 of 5 stars Reviewed 5 August 2009

First off, the staff and service at this hotel was awesome! Everyone was at your service and we truly had a wonderful time. We were in one of the upgraded rooms which had a nice layout but it was sort of old and smelled moldy inside. The kitchenette didn't serve much purpose as there were hardly any decent utensils or... More

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DavidZCancun_Mexico, Manager at Sunset Lagoon Resort Hotel & Marina, responded to this review
6 October 2009

Dear Guest thank you for taking the time to write this review and we would like to express how important these comments are to us since they give us the opportunity to receive feedback and follow up with them in order to correct them. In reference to your comments about the cleanliness of the room we would like to apologize... More

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Sunset Lagoon Resort Hotel & Marina Also Known As

  • Sunset Lagoon Hotel Marina
  • Sunset Lagoon
  • Sunset Lagoon Cancun
  • Cancun Sunset Lagoon
  • Sunset Lagoon Resort
Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico

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