Pros - friendly staff - decent food - courtesy bus to Royal Sunset, which has an amazing beach, and everything there is all-inclusive Cons - different treatment for members and "external" people; had to wait for our room for almost 3 hours because it was booked through Expedia, they were overbooked but kept saying it wasn't their fault - all... More

let me summarize - bad attitude; bad service, bad room, next to zero parking and a lot of lies. watch out - if you loose your wrist band (which they insist you must wear, it is $150 usd; loose your towel card $50 usd - the list goes on. they want a blank signed imprint of your credit card so... More

We recently returned from a two-week stay at the Lagoon. It was wonderful. The staff was great, service and food were excellent. Everything was top-notch until our last 12 hours. After a sort shopping excursion on our last day we returned to our room to find that we had been robbed. The thief got a gold wedding band, cash and... More

My boyfriend and I were going to stay at the Laguna Ocean Spa and Hotel but when we arrived, we were taken to the Sunset Lagoon (without any previous communication) and told this was an "upgrade". Think again!!! The front desk staff are rude, extremely unhelpful and make you feel like you are disturbing them when you ask any questions.... More

Really enjoyed the accommodations. Read a lot of negative reviews about the front desk staff. They were pleseant and helpful, never had a problem. The concierge folks were great and only mentioned the timeshare tour one time. We said no, and that was the end of it. The room was great, two bedroom, 3 full baths. Both bedrooms had in... More

I stayed here as an upgrade to a trip I had originally booked through Premier Vacations for the Laguna Suites Golf and Spa. I received a phone call telling me about the upgrade, it turns out they had overbooked the other hotel and moved us to this one, which was a little more exclusive. I'm so glad they did! The... More

This resort is nowhere near a 4 or 5 star. It’s more like a 2 or 3 star. 1) The staff is very rude and acts like they are entitled to tips and don’t have to give good service. They smile to you in English and then talk in Spanish behind your back. 2) The boiler went out for about... More

One thing I can say is that this review is well overdue. I travelled to Cancun with my homeboy on the first week of October 2010. He wanted to do an away trip for his late birthday and Cancun is the hot spot. The only thing was that we were a few months to late (LOL). At the time we... More

This resort claims to be 5 stars! Hah!!! It deserves no more than 3, and that is being generous. 1)Our air conditioner broke the 1st day, we had to spend 2 nights in a hot bedroom before they could find us a new room. When they finally moved us, the coffee maker did not work and we had to ask... More