We checked on October 22, 2011. As soon as we got off the shuttle the bellboy took our luggage and guided us to the front desk. Check in went very smooth. We booked the oceanview Jacuzzi room and I must say, the view was spectacular!!! And the patio was huge. We really enjoyed the Marco Polo for French night. The... More

Was there on Mid Sep 2011, Hotel and food are great for price but staff @ front office are not that helpful. We had almost $2K and laptop stolen from our room and its obvious was once of the hotel room attendant but they did not do anything and keeps us on dark side, till date we did not hear... More

What an amazing vacation! There is not one thing I can complain about, the service was excellent, the food was delicious and the staff was so friendly and attentive More

Me and my friend spent two weekes in The Royal Solaris Cancun. Nice Hotel, very clean, most of the staff is very nice especially in the mexican restaurant next to the pool during the evening (David & Erwin) and at the reception. In the beach an old mexican guy who is taking care of the beach is beyond nice!!! Even... More

we just returnned from the solaris however we did not like the room we first got . we decided to upgrade and go in the tower what a nice room. the food was good and the beach was lovely. the people are friendly, but I think next time we will go back to cuba because we found Mexico to be... More

Pool closed for construction one day after we checked-in. No prior warning. Had to use hotel next doors pool. Needless to say ocean-view should have been called view of pool construction. More

We spent a four day weekend at this hotel recently. The price was great. I wasn't expecting too much from this hotel, but I was surprised to say that it was better than expected. Room 1524 had a great view of the ocean Pros: good location if you want to be in the quiet part of cancun, good beach area,... More

This was not a horrible experience, by any means. We had a good time. Part of the problem is that we were just in a much nicer resort in Akumal in July, so had a comparison. When we arrived, about 11:00, we were given a room immediately. When we got to our room, the view was spectacular, but we discovered... More

Overall it was an okay experience. It was our first time at an all inclusive.. didn't know what to expect... hotwire said non-motorized boats and snorkeling gear was part of the all inclusive package.. but when we asked for the snorkeling gear the staff rudely said no.. after a lot of convincing and proof shown to the manager of the... More