Where do I begin 1st they never picked us up from the hotel and we paid for transportation. So we had to hail a very expensive cab to even get to the hotel. Don t try to call to the hotel they ignore you totally. Finally when we get there the guy at the front desk tells me that it... more

When we checked in we got upgraded to an ocean-front room since it wasn't during peak season, so that was awesome to wake up to each morning! This hotel had great entertainment each night (dancers, magician, live music in the lobby) and wasn't dead like some of the surrounding hotels. One day we took the free paddle boats (or kayaks)... more

VERY DISAPPOINTED !!! we stayed here 12 years ago for our honeymoon, and it was lovely. So we decided to go again this year for our anniversary as a 2nd honeymoon. After reading so many bad reviews i got nervous and contacted Club Solaris( who we booked it with ) and specifically asked about all the negative comments. I was... more

First time staying in Cancun for my husband/me (age 53/51). We had no say-so in choosing this resort, as it was booked as an Apple Vacations "mystery" guaranteed 4-Apple Square Deal. WARNING! This is NOT a resort for persons with physical challenges. I have bad (ok--terrible!) knees, and this resort wore me out. There are steps up/down and ramps up/down... more

The hotel's appearance was ok, the bedspreadon my friend's bed had fingernail polish stains, and the beds did not appear to be made very well. The walls were very thin so you could hear every little thing you're neighbors were saying/doing and in the weeee hours of the morning people were very loud, doors slamming, etc.... Everything closed early including... more

My family and I just got back from cancun ..we stayed at the royal solaris for 6 nights and it was great. The staff is wonderful, the beach is beautiful and the entertainment was hilarious! The buffet food was ok but the restaurants were delicious, especially the desserts. I highly recommend this hotel to anyone who is looking for a... more

Before we went on this trip we checked these reviews for our resort which made us a bit nervous. However, after actually being there and experiencing it I would definitely recommend it. The rooms are simple but nice, the staff is very friendly and always there to help, the resort is very well maintained and clean. Our check in was... more

Food was great, especially the sushi bar. For the most part, the staff was very nice. Location was great & the beach there is very nice. If you stay further down near downtown Cancun, the beach really starts to suck. The only negative was that a man entered our room with a key while we were sleeping & then ran... more

The hotel provides exactly what you would expect from an all-inclusive resort. The rooms were clean, the food was fine and plentiful, there were bars everywhere. The entertainment staff was very lively and did a great job of fostering friendships and getting everyone involved in activities. One big gripe was that the hotel website promises complimentary one-way transportation from the... more