Booked this hotel for the 2nd part of our winter vacation in the Cancun/Riviera Maya area. From the beginning it was a nightmare. The staff was not prepare for a fully booked hotel. The room was not ready, then they try to put us on another book with a different view, then after we complained they found us a ocean... More

I just spent a very enjoyable week over Christmas at the Grand Oasis. The staff were very responsive and helpful, for example, when I lost my eye-glasses and had a problem with hot water in my room. Watching the sun rise over the azure Caribbean from one of the ocean-view rooms is a great way to start the day! Service... More

Went there between 20-25th December. The first 3 days were great. The Grand Oasis has 3 buildings facing the ocean and 2 are right on the beach. Definitely get an ocean view if possible. The ocean is to the east and thus you wake up with the sunrise and the sound of the waves. The benefits of Grand vs. Non-grand... More

The Good: 1. The variety of food and number of restaurants to go to were great! However, the hot foods tended to be room temperature rather than hot and cold foods were not always cold. Many times the food was still edible but we had to watch what we ate carefully to avoid concerns of getting sick. (We never got... More

i was skeptical about this place due to past reviews, but my fiance and i decided to give it a shot and so glad we did! when we walked into the front lobby our jaws dropped! absolutely gorgeous! our check in took no time at all maybe about 10 minuetes and were in our room! the room was very spacious... More

The worst hotel i have stayed in! In 5 days I had to move twice, multiple problems with all three rooms (TV not working, no curtain!!!! etc). Final room flooded due to faulty outside door. Rooms were not available until two hours after allotted time, then took over an hour to check in, and over 90mins to check out. Very... More

We were at the Grand Oasis hotel from December 8 to 15th. The service was just fantastic. We had excellent service in all 5 dining rooms. Our room was spotless. No bugs to be seen anywhere. At the Entertainment Centre, we have to specially congratulate Roberto and Philippe. Young and old were included in all the activities. They were always... More

IF YOU LIKE TO SLEEP AT NIGHT AND CHECK INTO YOUR HOTEL UPON ARRIVAL, THEN DO NOT STAY AT THE GRAND OASIS HOTEL IN CANCUN! If you are on a 3 night stay, One day will be spent checking in! THE BAD PORTION November 16th Arrived in Cancun and was met by our FunJet Representative and taken via van shuttle... More

The Grand Oasis Cancun was definately a good choice. I cannot say enough. The location was excellent - approximately 15-20 minutes from the Cancun Airport. The grandier lobby - was breath taking. The services of all the hotel staff from Bellman to the front desk to the room attendents was very friendly and professional. Our experiences with all the restaurants... More