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Grand Oasis Cancun

3.5 of 5
Blvd. Kukulcan Km. 16.5 | Hotel Zone, Cancun 77500, Mexico
Hotel amenities
Ranked #61 of 171 hotels in Cancun
3.5 of 5 stars 272 Reviews
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272 reviews from our community

What travellers say about this hotel
  • Room service(32)
  • Very nice(27)
  • Great time(18)
  • Foam parties(15)
  • Bad reviews(13)
  • Spring Break(13)
  • Ocean views(12)
  • Black wrist band(10)
  • Would not recommend(7)
Traveller rating
    85
    92
    39
    30
    26
Only show reviews for Family (83) | Couples (100) | Business (6)
Date Rating
Farmguy
Govan,Saskatchewan ,Canada
Reviewer
3 reviews
14 helpful votes
3 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

We just arrived back from our holiday at the Grand Oasis Pyramid ,from 12/24 to 12/31.We were a party of eight with ages from 24-90 years of age.After a lot of research which had both negative and positive reviews we decided on this resort.This is the first time we went away for xmas and I wanted it to be special... More

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jumboshrimpy
hong kong
Senior Reviewer
10 reviews
9 helpful votes
2 of 5 stars Reviewed 2 January 2012
6
people found this review helpful

Scams everywhere you look in this place - have your wits about you and make sure you take print outs of all your confirmations and make sure you ask for proof of everything you have payed for and ask for copies of everything you have signed. ****CHECK IN:**** After arriving at the hotel (booked a 'Best Day' airport transfer -... More

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greekster7
US
1 review
3 helpful votes
1 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

If you don't speak Spanish then you will struggle getting around this resort. We had the black-wristbands and were given all of the VIP treatment which ended up being nothing. This was my family's third trip to Mexico within the last 3 years and it was our worst resort yet. The chairs are uncomfortable, the resort is a maze, the... More

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Mitchell H
San Antonio, Texas, United States
1 review
1 helpful vote
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

I too was wary with the ocassional extremely negative view of this place from other reviewers. I think the average review of "4" is correct. Our room was clean. The walls are thin so if you got somebody obnoxiously loud next to you, that could be a problem We found the food fantastic. There are lines to get alcohol by... More

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Anil K
Charlotte, North Carolina, United States
1 review
3 helpful votes
3 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

We stayed in Grand Oasis Ocean Front from 24th to 27th Dec. I enjoyed staying there but everybody has own opinion.Guest service its very nice but we got the room at 3oclock but were given black band and have every access to VIP lounge and restaurent. My phone in the room was not working I complaint and it was fixed... More

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Ellie089
Saskatoon
2 reviews
7 helpful votes
1 of 5 stars Reviewed 1 January 2012
6
people found this review helpful

Our family of five experienced the worst service and hotel conditions of any of our many vacations to Mexico. We are low maintenance travellers but the over-crowded facilities, insufficient staff, food, beach chairs, battered and tiny rooms were a huge disappointment. We paid to upgrade to ocean front and black wristbands but did not realize we would share all facilities... More

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soccerdad444
burlington
Senior Reviewer
8 reviews
6 helpful votes
3 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

Hotel Check in.. Check in was a little slow and she could have spoken English a little better.Check out was fast and the staff here seem to speak English the best of all the front desk staff. Ask for the black wrist bands gets you into every restaurant and premium brands of booze. Room. Was clean,A.C worked great. Bed was... More

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susieq45
philly
1 review
5 helpful votes
5 of 5 stars Reviewed 30 December 2011
5
people found this review helpful

I read alot of reviews before I left and I was alittle nervous about not spending more money and staying somewhere else. My daughters and I spent 7 days here and enjoyed every minute! Let me also say that I was a travel agent for over 10 years, and I have traveled extensively,( Aruba. Jamaica, Hawaii, Puerto Vallarta, Barbados, Bahamas,... More

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shefboyrdi
charlotte nc
2 reviews
12 helpful votes
2 of 5 stars Reviewed 30 December 2011
6
people found this review helpful

Unfortunately my family and I spent 8 days at the "Not So Grand Oasis" The Front Desk staff definitely needs training in Customer Service. They were rude, curt, and appeared not to care anything about their guests. When we arrived our rooms were not ready. We had to wait approx. 4.5 hours to get our rooms. When we finally did... More

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Dwdwdw1
Reviewer
3 reviews
4 helpful votes
1 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

Stayed over the Christmas holiday at this "resort". Beautiful grounds and pools...... It goes downhill from there...if you like the smell of raw sewage, substandard rooms with sour smelling linens, poor service and long food lines.... And a "joke" gourmet restaurant named Carayes.... Stay here if you are stupid......I wouldn't stay here again if it was free. More

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Grand Oasis Cancun Also Known As

  • Grand Oasis
  • Grand Oasis Hotel Cancun
  • Grand Oasis Hotel
  • Grand Oasis Cancun Mexico
  • Grand Oasis Resort
  • Cancun Grand Oasis
  • Oasis Cancun
  • Cancun Oasis
  • Oasis Grand Cancun
Address: Blvd. Kukulcan Km. 16.5 | Hotel Zone, Cancun 77500, Mexico

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