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Ocean Spa Hotel


TripAdvisor Popularity Index
#90 of 164 hotels in Cancun
TripAdvisor Traveller Rating
3.0 of 5 stars 322 Reviews
Recommend53% |
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“PLEASANT SURPRISE” 16 Jun 2008 - Meia26
“misleading timeshare group” 11 Jun 2008 - fairhairtraveler
Call now to book: 1-800-45-HOTEL from hotels.com
Get a great room at a smart price
Avg price for top Cancun hotels = INR19,737
INR7,820* Hilton Cancun Golf & Spa Resort 4.5 of 5 stars 90% recommend
INR4,655* Courtyard Cancun 4.5 of 5 stars 87% recommend
INR3,072* Terracaribe Hotel 3.5 of 5 stars 88% recommend
Show more Top Values » *Average prices

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What's Near Ocean Spa Hotel

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restaurant Distance Rating
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Top-Rated Nearby Things to Do
Thing to Do Distance Rating
Hilton Cancun Golf Course 1.9 mi 3.0 km 4 of 5 stars
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Traveller Advice on Ocean Spa Hotel

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  • Ask a question or view 2,430 posts on Cancun from this week.
Professional Advice (1)
Title Source
“Carrousel” This is Travel
Web Comments from Travellers (2)
Title Source
“Carrousel” All About Cancun
“Ocean Hotel All Inclusive” Expedia.com
Ocean Spa Hotel
Hotel class 2.0 of 5
Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
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Reviews you can trust

53% Recommend
3.0 of 5 stars 322 reviews
Excellent
49
Very good
83
Average
70
Poor
45
Terrible
75
By trip type
All (322)
Business (0)
Couples (72)
Family (30)
Friends getaway (30)
Solo travel (1)
[ Date ] [ Rating ]
“PLEASANT SURPRISE”
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4 of 5 stars
Meia26
California
16 Jun 2008 | Trip type: Family
1/1 found this review helpful

My best friend and I purchased a package that included several all inclusive resorts and hotels in cancun, and also a second trip to Florida for 5days and 4 nights, WoW!!!! what a deal. The purpose of purcahsing was to attend my sister in laws wedding in cancun at The Moon Palace (Absolutely Breath Taking) When our package arrived for... more

“misleading timeshare group”
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2 of 5 stars
fairhairtraveler
Houston
11 Jun 2008 | Trip type: Family
1/1 found this review helpful

Booked family vacation through special offer from corporate vacation fax. IRR Marketing Co. misrepresented hotel and location of hotels. We were told we would be staying at either Sunset Royal or Sunset Lagoon, only to discover that we had been down graded to the Ocean Hotel because of the size of our party. The number of people and rooms were... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Let me inform you that the Ocean Spa Hotel has had a complete renovation, now we have...

“great service ugly hotel”
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2 of 5 stars
wisdombody
NC
3 Jun 2008 | Trip type: Couples
1/1 found this review helpful

the hotel is not the best looking we didn't know it was our hotel when pulled up actually we didn't know the first couple of times we pulled up. it really smells in cancun period but its beautiful. the hotel service was wonderful but our view sucked and the "italian resturant" sucked it was half mexican half italian. they gave... more

Management response from
SLagoon, Manager

Dear Guest, thank for your comments. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. About your comment of the Italian restaurant, I wish to tell you that we have a new specialty...

“Great hospitality -NO AIR CONDITIONG”
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4 of 5 stars
montanalastbestplace
montana
2 Jun 2008 | Trip type: Couples
1/1 found this review helpful

Ocean Hotel Staff are the best. The ocean hotel is not as nice at Sunset Lagoon or the royal. The staff are great!!! Food was Great. It is buffet style but they try hard and make it great. The 90 min. presentation is about 4-6 hours long for EVERYONE!!!! Thats the worst part. Just remember to say NO NO NO.... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want to tell you that the entire hotel had been renovated and all the maintenance problems were fixed. Now we have a beautiful hotel with new restaurants, lobby, furniture, concept, etc. Hopping to give you a welcome back to Ocean Spa Hotel. Best regards.

“Ocean Hotel is Ok nothing fancy”
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2 of 5 stars
aepure
cincinnati
2 Jun 2008 | Trip type: Friends getaway
1/1 found this review helpful

The Ocean hotel had 2 great qualities: It was very clean and the staff was wonderful!!! Other than that, it's an older hotel and I wouldn't call the 3 bars they had even bars, the lobby bar was a joke and the swim up bar was just that you swam up and oredered a drink, nothing fancy. The resturaunt bar... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your comments. It is important for us to know all your comments about the service and the hotel. Let me tell you that the whole hotel was renovate, all the furniture is new even the concept. Again, I want to thank you for taking the time to share your concerns with us, hopping to give...

“Trust This Review!!”
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3 of 5 stars
canada74
Kelowna
9 May 2008 | Trip type: Couples
4/4 found this review helpful

Before I get started with the Ocean Hotel, let me tell you about my experiences with the Sunset Group. When I purchased the trip from the telemarketer, they told me I could stay in my choice of the Sunset Lagoon or Royal. What a great deal!!! Of course I bought. When it came to making my reservations, they told me... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Let me inform you that the Ocean Spa Hotel has had a complete renovation, now we have...

“Refreshingly quaint, not for those seeking luxury!”
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5 of 5 stars
sceck
ocmd
28 Apr 2008 | Trip type: Couples
1/2 found this review helpful

We had the good fortune to stay at the Ocean Hotel in February. After driving along the "strip" it seemed like this hotel was not quite up to par from the front. However, upon leaving the taxi, we were greeted by a doorman who immediately took our bags and directed us to the front desk. Our check-in was short and... more

“You get what you pay for!”
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4 of 5 stars
COmountainmama
colorado
19 Apr 2008 | Trip type: Family

We are a family of 5...kids ranging from 8 months to 16 yrs. I knew by doing my research before hand what we were going to...I suggest you do the same. This is by all means not the Hilton but its a place to rest your head after a long day at the beach. The staff was more than accommodating,... more

“Hardsell + an ocean view”
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2 of 5 stars
babyboca
FL
13 Apr 2008 | Trip type: Couples
1/1 found this review helpful

We just got back from 5/4 at the Ocean Hotel toward the far end of the hotel zone. The worst first: your 90-min. presentation could last as long as 12 hours! Yes, one of the 8 slick, very slick salesmen told us he had been with a couple who came at 8:30 a.m. and left at 8:30 a.m. One couple... more

“Old and stinky”
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1 of 5 stars
quebecr2008
Quebec
12 Apr 2008 | Trip type: Family

We were very disappointed with this hotel. When we booked we were absurd that the Ocean was a very nice hotel and that it was being renovated. I was surprised when we drove up as the hotel looked dinky with curtains(looked more like blankets) hanging in the windows of areas that were closed off or under construction. I guess we... more

Management response from
SLagoon, Manager

Dear Guest, thank you for you review. It is important for us to know all your comments about the service and the hotel. Let me tell you that the whole hotel was renovate, all the furniture is new even the concept. We took care about all the little details and every problem we had in the past to bring to...

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Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Hotels in Cancun Ocean Spa Hotel
3.0/5.0
322