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Ocean Spa Hotel


Hotel class 2.0 of 5
Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
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Reviews you can trust

53% Recommend
3.0 of 5 stars 322 reviews
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3 of 5 stars
Northwest Territories
29 Sep 2008 | Trip type: Family
0/2 found this review helpful

My family was just booked to this hotel for a December trip. I am already scared to stay in this hotel as I was expecting also to stay at Sunset Royal since this was the best for a family, according to the telemarketer from California. It took them 1 month to convince me to buy the accommodation package assuring me... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest, Thank you for your review, we as Ocean Hotel offer a complete package with sister resort access which means that even if you are only staying at the Ocean Hotel you will get to visit other affiliates resorts during the day. The hotel is considered 4 star and has endured a complete renovation from when it was Club...

Horrible
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1 of 5 stars
aerorxguy
29 Aug 2008 | Trip type: Friends getaway
2/3 found this review helpful

I stayed here with 2 friends from Aug 23 to Aug 28 and was not impressed. Originally we were moved to a different hotel cause of construction but 3 days before our trip we were informed that we were back at Ocean Hotel. The banging of hammers and sawing all started at like 730am. Not cool at all. Food was... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest, Thank you for your review, we would like to thank you for exposing not only the bad but the positives of the hotel which you enjoyed. In reference to the construction we have been constantly trying to renovate the hotel for the past year since our hotel group has taken over. For major construction we have closed the...

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2 of 5 stars
New York
20 Aug 2008 | Trip type: Couples
2/2 found this review helpful

We went to Cancun on the week of August 14 with reservations in the Ocean Hotel with some hesitation. At first view, the hotel did not necessarily look as “nice” as the ones we previously saw down the strip, but that did not discourage us in making the best of our first time visit to the country. When we arrived... more

Management response from
DavidZCancun_Mexico, Manager

To Whom It May Concern: Dear guest, thank you so much for your review. I would like to address some of your concerns regarding the stages of the renovations being done to the Ocean Hotel. This hotel will be closed effective September 1st 2008 to the middle of November of the same year to further upgrade the facilities. These renovations...

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2 of 5 stars
New York, New York
14 Aug 2008 | Trip type: Couples
2/2 found this review helpful

WOW, where do I start, Umm.... To make this short and simple, let’s say that the hotel needs some major work... Don't expect this motel, Opps this I said motel? I guess I did, the motel is not going to look like the Hilton or the Marriott Hotel... However, if you are going to Cancun with a low budget and... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Let me inform you that the Ocean Spa Hotel has had a complete renovation and all the maintenance problems were fixed. Now we have a modern appearance with imported materials like woods, marble, onix, etc.,...

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1 of 5 stars
Denver, CO
8 Aug 2008 | Trip type: Friends getaway
1/1 found this review helpful

I made the mistake of signing up for a deal with Cancun reservations center. They put us in the Ocean Hotel. From the website, it looked like a beautiful hotel and beach. But when we got there we found something completley different. When we got to our room it felt like we needed a shower the second we walked in.... more

Management response from
SLagoon, Manager

Dear Guest we appreciate the time you took to write this review. It tells us what we are doing right, what we are doing wrong and how we can improve. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Please accept our most sincerely apologies for the inconveniences you may have...

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4 of 5 stars
Atlanta
15 Jul 2008 | Trip type: Couples
2/3 found this review helpful

All of the reviews posted were very good in helping us to prepare for this experience. Like many others we were roped into an all inclusive package without knowing it required listening to the time share presentation. Hotel needs some updating BUT has many positive qualities. STAFF is great they went out of their way to help make it a... more

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3 of 5 stars
michigan
29 Jun 2008 | Trip type: Friends getaway
2/3 found this review helpful

HELLO FROM MIGHIGAN;; Our Stay at the Ocean Hotel was much better than we thonght it would be. We were tricked into this by marketing timeshares. Well to make a long story short the timeshare was not bad at all if you go into it strong and stay firm they will get you out of there because you are taking... more

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1 of 5 stars
Kentucky
24 Jun 2008 | Trip type: Family
2/2 found this review helpful

Expect a motel similar to an American Motel 6. The rooms are clean, but very old. They claim to have renovated in 2008, but I saw no sign of that. This is a "feeder" hotel in the Sunset Group. They want you to buy a time share at one of the better hotels that they offer. Although this hotel does... more

Management response from
SLagoon, Manager

Dear Guest, we appreciate the time you took to write this review. It tells us what we are doing right, what we are doing wrong and how we can improve. I want you to know that the comments and suggestions we receive from our guests are taken seriously. Let me tell you that the whole hotel was renovate, all the...

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4 of 5 stars
California
23 Jun 2008 | Trip type: Family
2/3 found this review helpful

The Ocean Hotel in Cancun, Mexico has a few things going for it. 1) Price, 2) Great Service 3) Good Food. If you are traveling on a budget and are looking for a place to relax away from the crowds, this is the place for you. The staff is courteous and goes out of their way to help you. In... more

Management response from
SLagoon, Manager

Dear Guest, thank you for your review, it is very important to us cause this is the way to know what we are doing right, what we are doing wrong and how we can improve. I have good news, the construction jobs are already finished, the hotel is totally renovated with new furniture, floors, rooms, etc. We invite you to...

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4 of 5 stars
nottingham
18 Jun 2008 | Trip type: Friends getaway
1/1 found this review helpful

just got back and what can i say 6 people in our group and we had a wonderful time the staff can not do enough for you especially zazil,antonio,daniel,guillermo,and ariel in the lobby bar the maids were round every day with clean bedding and towels the clubs were good the weather high 90:s went to xcaret and swam in the... more

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Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Hotels in Cancun Ocean Spa Hotel
3.0/5.0
322