Just got back from the Ocean Hotel after a weeks stay. We knew we may have made a mistake when we were subjected to an instense grilling by the concierge staff about who we had talked to or who had we met, at the airport. They were trying to find out if we had been talking to any other time... more

It's interesting that the manager responded to one review by saying that clock radios were arriving the next week because we were there until Feb 2 and there were no radios. We came as a result of a promo over the phone and were told that it was all inclusive with a 90 minute presentation. When we got to the... more

Buyer beware, We got back from this Hotel two days ago and my wife and I found the experience to be a little crazy. The resort is currently under construction so many of the amenities are not available such as gym, hot tub, etc. The front staff were a little unfriendly but this may have been because of the language... more

I, too, was nervous about my stay at the Ocean after reading the reviews on this site. However, it didn't turn out to be ALL bad. The front desk people went out of their way to make us uncomfortable and be unhelpful. Pedro was the worst of all, butting into conversations between us and other staff and always saying what... more

I read most of the reviews on this site before leaving for Cancun. I was nervous and had no idea what to expect based off of all the negative reviews. After staying at the Ocean Hotel for five days I can honestly say that it was a good hotel. As with most people staying at the Ocean, I unwillingly signed... more

We visited the Ocean Hotel in January of 2009 and had an excellent experience. With every experience comes good and bad, however, the goods far outweighed the bad experiences in the Ocean Hotel. We were booked into the Ocean Hotel under a time share presentation package by Sunset. When visiting the Ocean, remember that the Sunset employees and the Ocean... more

We received a phone call telling us to come stay at the Ocean hotel in cancun. All we had to do was pay for our flights down, everything else was to be covered, so we gave them our credit card number because they said it was a recoreded call. Well when we started getting charged for stuff and we hadn't... more

i travelled to this hotel in june this from sunny old england (uk) i was travelling with a group of 8 as i was attending a wedding out there i stayed at the ocean hotel with my mate and it was shocking to see that there was no air con in the rooms and the staff were not very friendly... more

Sorry to rain on the parade of a hotel concern, but here is our DISASTER story. After taking the redeye to Cancun, we were looking to drop bags and hopefully rest. We arrived at the Ocean Hotel (after several tries to find it because the sign is not obvious and we had rented a car rather than having the airport... more