So I also got this through a promo. Was excited to go until I got on this site and read some negative reviews. I actually tried to switch hotels at the last minute to one of their sister resorts but the lady talked me out of it and I am really glad she did. I paid for the upgrade to... more

I went to this hotel in Feb. 2008. This was awful right off the hop. We get there and misteriously after 1 night our locks had changed on our room and then they could not figure it out. We had to get the security to let us in with the master key for 2 days. Then misteriously they find a... more

Me and 13 friends travelled to mexico on the 17th feb 12 of us in the ocean hotel and the other 2 in a sepearate hotel. we arrived mid afternoon so went straight to pool and we were greeted by 2 friendly women derika and larisa, immediatley they were chtting and and having a laugh with us. Each day they... more

Fantastic service from the whole staff, especially from Dee Dee and Larisa. They were wonderful host at the CO CO Bongo. Had a fantastic time, will definately recommed my friends to these two ladies. more

Purchased at Sams Club 5 day stay for 125.00. No meal included could upgrade if wanted to for 100.00 a day per person. Did not because we are not drinkers. When we got there they did try and get us to do the time share thing....If you purchase thru Sams Club (a christmas time promotion good for 1 year) You... more

Like everyone else, I bought this package as part of a promo. It's an affordable way to travel with my son and we have also done the Orlando/Daytona trip. We just got back from Cancun and had a fabulous time. Overall, we enjoyed the Ocean Spa... quiet, friendly and we enjoyed the access to Sunset Lagoon and Royal. Lots of... more

When you get the call from Marketing 4 Sunset Group, keep in mind that a Mexican minute in a tourist trap (oops I mean store) will last 5min, then the 90min presentation will last 4-5 hours. Then again, there was only 90min of Hotel presentation, however the next 3-4 hours is spent telling them that NO I Don't want to... more

We came as a result of a promo over the phone with a 90 minute presentation. When I book the room (January 26-31, 2009) receptionist said no room available in Sunset hotel (we had options to book on three hotels: Ocean, Sunset and Laguna)and suggested to take all inclusive explanation was nothing around or close by. And the 90 minute... more

The hotel room was clean and actually very nice. They still don't have alarm clocks but they will give you a wake up call. We were not required to take the TS presentation and opted not to. We did not like the view from our room. It was in the front of the hotel and we could see the street... more