Ocean Spa Hotel may look clean, Check the bed sheets !!!!! Sure maybe due to hurricane Rina. Which turned out to be a tropical storm once we got there. We were on lock down the first night. Staff didn't do anything for entertainment. We all just sat around looking at each other. Had to go on a time share to... More

This hotel is a joke. We never signed up for a time share promotion but was MADE to attend (yes, they call your room non-stop until you go) and once we said NO to the time share, the staff suddenly didn't know we existed. I can't remember getting one thing we were promised. When talking to the concierge they would... More

Got downgraded (instead of being upgraded) due to Hurricane Rina... The room was awful and depressing, the food was ok, the spa was nice but the massage was pricy and just average. Not even the beach was good on this side of Cancun, you need to go to the other side to really enjoy the ocean. While carrying my luggage... More

The Ocean Spa needs work, the pool & pool area are beat up, the walkways rough on the feet, the pool chairs are mostly broken. The swim up bar is nice, poorly designed but nice. The room is average. While we were there Oct 1-8th, we saw a schedule of activities, but never saw an activity. They are very pushy... More

My husband and I were thrilled for it was our 1st time going to Cancun and we had a great time. We got picked up at the airport, and our room is just what we expected,very clean. People at the hotel are very polite and especially the waiters/servers at the restaurants , Alberto and Kundor...We are home sick and we... More

Pictures that you see on their website were taking at list 5 years ago. Yes, the entrance and the hallway the only areas that look disant. My room was a damp: mold, bad craftsmanship, painted furniture were depressing! No refrigirator, microwave or even a coffee maker! At the bar there weren't a price list and bartender will charge you whatewer... More

Upon arrival at the hotel: The lobby was visually appealing and that's where the appeal stopped. We booked a king and were given a double, the key to the room didn't work, and our toilet didn't work. The decor of the room is Motel 6 at best....very generic and plain. The pictures shown on the website are those of their... More

Even before we left for Cancun to stay at Ocean Spa Hotel, our trip advisor George Avalos, gave us complete instructions and upon landing at Cancun Airport, our transportation was alredy waiting for us, a guy in a uniform waving a placard with our name on it...and yes George was right, infront of the airport are people waiting for their... More

Upgraded to all-inclusive, got use of all Sunset resorts. Ocean Spa had the best dinner buffets on the beach!! Sunset Lagoon had the best breakfast. Sunset Royal had the best beach (turquoise waters). The room at Ocean Spa was about average for a hotel, was very quiet and cleaned well everyday. The Ocean Spa resort was quiet and relaxing, which... More