We purhased a Sam's Club trip last year, and I was concerned with the reviews I read at this web site. Our trip however puts the naysayers to rest, at least for my wife and I. It is a simple (everything accessible), affordable (can't believe the great exchange rate for meals and stuff in Cancun), clean (maid service very good),... more

I'm at the hotel now and couldn't wait to get on my computer and write my thoughts!!! As I sit in the lobby, I am getting angrier as I look at the workers and the smirks on their faces. Everyone usually starts with the positive things about the hotel, however I’m not. The thing that broke the camels back for... more

Like many others...........I read the reviews of other guests and decide to form my own opinion. Glad I did. My husband and I were there at the same time as "jersygirls" were. I fact we discussed Trip Advisor. Everything "jersygirls" stated I agree with. Let me now add my thoughts. Pick up and drop off was great at the airport.... more

Besides being part of a scam company the bathroom is extremely dark and even though it is an all inclusive, they don't provide you with water in the room. We got there a 2am (after a 5 hour delay flight) and I had to go all the way own to the front desk to get a cup of water from... more

First off, as so many others wrote, we were quite frightened by the negative reviews. Thank you for those who wrote and took the time to answer my many questions...it made all the difference in planning my great trip. We arrived on Saturday. We already own a time share and used our week for this hotel, so we did not... more

I naively purchased a vacation package at Sam's Club around Christmas 2008. When I started reading the reviews on this hotel, I started to panic. Yes, it is a timeshare scam if you were invited to come down there for "free". However, If you bought this trip through Sam's, you are under NO obligation to take the 90 minute (turns... more

Okay, first things first. Setting up a couple massage tables does not a spa make. If you have been to Cancun before, this hotel will be a disappointment. The Ocean Spa Hotel is a very basic hotel with few decent ammenities. The ocean is stagnant and weedy in front of the hotel making swimming no fun at all. The only... more

H'orrible infrastructure, accomodations, facilities, "the beach" is terrible, not even ice machine or a place where you can buy drinks from a refrigarator, no vending, food horrible, if you are looking to be comfortable go somewhere else, Service stinks, smokers all over, What a nightmare, you need to listen to the "concierge" before they issue the room key, have to... more

Stayed here beginning of February it is a basic hotel with some new renovations. The lobby is new with a nice bar and sitting area where you can access wireless internet - but it is not open air so if you need to spend time on the computer you might feel a little 'trapped'. The grounds are nicely grassed which... more