Overall I was pleased with this hotel. I think some of the really negative reviews come from people who expect a 5 star hotel for budget hotel pricing - and this is not a 5 star hotel and I don't think it tries to advertise itself as such. That being said - a lot of the reviews on this site... more

My Significant Other and I went to the hotel as part of a time-share deal, through SunSet Vacations. There were only a few issues to be had, and myslef working in hotels, I nitpicked like nobody's business, however, once we informed Front Desk, they were resolved in a jiffy! As for the former guests who said that there was not... more

I would consider this a 1 star hotel. Luckily I got it as a gift for attending another sales presentation. The bed was hard, they ask that you not flush any toilet paper instead they want you to put it in the garbage (#2 and all), the food is fair or less, the water has a lot of seawood and... more

We purchased our trip through the Sam's Club promotion and am so glad we took a chance. Here are the pros: The lobby is now airconditioned. They have irons and ironing boards in your room and alarm clocks also. The A\C in our room worked very well. We had a lock box and a mini fridge, the lock box is... more

I originally booked my hotel for Laguna Suites, one of the sister locations through skyauction. We arrived wednesday to find the hotel closed due to construction and apparently it's been closed for 4 months!! Thanks skyauction for the notification. Anyways we picked this hotel to transfer to and after some phone calls to confirm my reservation they set us up... more

The hotel is beautiful and VERY CLEAN. It has a breath taking view of the water. It is absolutly gorgeous. The food is great and beautiful. They have such amazing creations with the food that you can't believe it is edible. The staff make you feel like family. We stayed a week and it was everything I expected and more.... more

I have never written a review before, but this place is so bad I am obligated to tell everyone I know. My husband and I are seniors with age-related disabilities. Our trip began by climbing three flights of stairs - no elevator. Very difficult for us. We should have been offered a room on the first floor at least. The... more

* Yes, the rooms smell like mold. * Yes, there are vents in the rooms and in the bathrooms where you can be watched and photographed from outside. * Yes, the Ocean Spa's lobby and some rooms are uncomfortably hot. Our room never seemed to be cool enough. * Yes, the beach is full of smelly seaweed that is shoveled... more

I purchased a certificate from Sam's Club for 5 days/4 nights stay at this hotel, we just got back, it was the worse experience we’ve had in a long time. When we arrived, we were immediately encountered by one of the concierge to try to schedule us to go to a timeshare, after almost an hour after repeating many times... more