The hotel was pleasant and welcoming, but there were things that bothered me thoughout the stay: *It says internet access at the hotel...but it is only in the hotel lobby. You can't use your computer in your room and have any signal. *The beach is OK but unremarkable. Pools are nice. *Do not take the tour of sister properties for... more

We stayed at the Ocean Spa as part of part of a time-share promotion. We knew going in that it was NOT all inclusive (although many people we talked to didn´t know that upfront) so we were prepared to take care of our own food and drink. For that reason we can´t really speak on the food or drink quality... more

This is going to be a long one. So disappointing. Where to begin? All the other reviews are true! We booked our room through a timeshare and later found out from a phone call 2 weeks before the trip that it was MANDATORY ALL INCLUSIVE. if we didn't pay the $89 per person per night we could not stay there?????????... more

Room was clean, grounds were immaculate, our bed had cheap mattress and there were no blankets- just thin sheet and thin coverlet. Sink leaked and there was only a shower no bath. Toilet had cheap thin plastic lid on it. Patio doors had whistling noise all night long. No screens but didn't see insects either.. Stupid presantation was at least... more

My friend and I stayed at the Ocean Spa Hotel in early December. The holiday was a timeshare promotion so we knew what we were in for. Before going I did some research on the hotel and in my opinion, it wasn't rated very fairly. We had excellent service, the food was great and if I have a complaint it... more

If your looking for a 5 star hotel, this is not for you but if 3 stars will do there is nothing wrong with the Ocean Spa. Our room was furnished with new furniture and beds and was always kept very clean by the attentive staff. We were on the second floor with a large balcony over looking the very... more

Just returned home from our Smart Circle promotion. As another reviewer said - "what do you expect for $150?" I mean, true - the water by the beach was mostly a boat dock area, with a lot of seaweed. The staff cleaned up the seaweed twice per day. Noone swam in the ocean water there. The pools were nice, small,... more

Keep in mind, if you went on this trip through Sam's Club, you get what you pay for. If you expected a grand stay in Cancun and not a Vacation package sales, then blame yourself not the hotel because you didn't ask the right questions at Sam's before you made your purchase. With that being said, the hotel is a... more

I am in my early twenties and went with a best friend who is also my age. I was given the Smart Circle card as a gift from my sister and was unaware of how much it cost to stay there for 4 nights, 5 days. If I knew, I probably would have told her to get her money back... more