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Ocean Spa Hotel


Hotel class 2.0 of 5
Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
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52% Recommend
3.0 of 5 stars 347 reviews
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All (347)
[ Date ] [ Rating ]
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4 of 5 stars
camilledacia   1 contribution
Alaska
9 Feb 2010 | Trip type: Couples New

We just returned from the five-day stay at Ocean Spa Hotel in Cancun. We were a little iffy going into the trip after reading some of the reviews but found that they helped in managing our expectations and we ended up being pleasantly surprised with the accommodations and wanted to write a review to offset some of these awful experiences... more

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3 of 5 stars
hidavehere   1 contribution
Lansing MI
7 Feb 2010 | Trip type: Business New

The hotel was pleasant and welcoming, but there were things that bothered me thoughout the stay: *It says internet access at the hotel...but it is only in the hotel lobby. You can't use your computer in your room and have any signal. *The beach is OK but unremarkable. Pools are nice. *Do not take the tour of sister properties for... more

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3 of 5 stars
VIVAHUME   30 contributions
Edmonton
30 Jan 2010 | Trip type: Couples
1
person found this review helpful

We stayed at the Ocean Spa as part of part of a time-share promotion. We knew going in that it was NOT all inclusive (although many people we talked to didn´t know that upfront) so we were prepared to take care of our own food and drink. For that reason we can´t really speak on the food or drink quality... more

Crap.
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1 of 5 stars
tzetzedink   1 contribution
Milwaukee, WI
28 Jan 2010 | Trip type: Couples
1
person found this review helpful

This is going to be a long one. So disappointing. Where to begin? All the other reviews are true! We booked our room through a timeshare and later found out from a phone call 2 weeks before the trip that it was MANDATORY ALL INCLUSIVE. if we didn't pay the $89 per person per night we could not stay there?????????... more

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2 of 5 stars
Greeneyes0505   2 contributions
Central Illinois
24 Jan 2010 | Trip type: Couples

Room was clean, grounds were immaculate, our bed had cheap mattress and there were no blankets- just thin sheet and thin coverlet. Sink leaked and there was only a shower no bath. Toilet had cheap thin plastic lid on it. Patio doors had whistling noise all night long. No screens but didn't see insects either.. Stupid presantation was at least... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest: Thank you for taking the time to write your review and for bringing up the areas you enjoyed as well as the ones you felt needed work. In our rooms we employ hotel quality linens and mattresses, any extra linen needed can be requested by calling the front desk. Irons and ironing boards are also available upon request....

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4 of 5 stars
cutter3660   1 contribution
Saskatchewan
24 Jan 2010 | Trip type: Friends getaway

My friend and I stayed at the Ocean Spa Hotel in early December. The holiday was a timeshare promotion so we knew what we were in for. Before going I did some research on the hotel and in my opinion, it wasn't rated very fairly. We had excellent service, the food was great and if I have a complaint it... more

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3 of 5 stars
Fishin_Freddy   3 contributions
Alberta
19 Jan 2010 | Trip type: Couples

If your looking for a 5 star hotel, this is not for you but if 3 stars will do there is nothing wrong with the Ocean Spa. Our room was furnished with new furniture and beds and was always kept very clean by the attentive staff. We were on the second floor with a large balcony over looking the very... more

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3 of 5 stars
CarrieGyrl123456   2 contributions
Franklin Park, NJ
17 Jan 2010 | Trip type: Couples

Just returned home from our Smart Circle promotion. As another reviewer said - "what do you expect for $150?" I mean, true - the water by the beach was mostly a boat dock area, with a lot of seaweed. The staff cleaned up the seaweed twice per day. Noone swam in the ocean water there. The pools were nice, small,... more

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1 of 5 stars
Drejoh   1 contribution
Missouri
17 Jan 2010 | Trip type: Family

Keep in mind, if you went on this trip through Sam's Club, you get what you pay for. If you expected a grand stay in Cancun and not a Vacation package sales, then blame yourself not the hotel because you didn't ask the right questions at Sam's before you made your purchase. With that being said, the hotel is a... more

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5 of 5 stars
plee35   1 contribution
plee
15 Jan 2010

I am in my early twenties and went with a best friend who is also my age. I was given the Smart Circle card as a gift from my sister and was unaware of how much it cost to stay there for 4 nights, 5 days. If I knew, I probably would have told her to get her money back... more

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Ocean Spa Hotel Also Known As

  • Ocean Hotel Cancun
  • Club Carrousel Cancun
  • Club Carrousel
  • Hotel Carrousel Cancun
  • Carrousel Cancun
  • Ocean Hotel Cancun Mexico
Address: Blvd Kukulcan Km 3.5 | (formerly Club Carrousel Cancun), Cancun 77500, Mexico
Hotels in Cancun Ocean Spa Hotel
3.0/5.0
347
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