lets start with the rooms... our maids came to our room last cuz we were on the top floor.. so we had to call them to ask for towels early in the morning and they would only ever bring three even though there was four of us so we had to share. The showers went from exteme hot to extreme... more

Our party of 5 (3 adults, 2 teens) were warmly welcomed at check-in and given adequate explanation regarding towel cards which has seemed to be a problem with many guests at check out. Our room was in the older part of the building but we were able to upgraded to the south tower the next afternoon. Sara, at the front... more

I just got back from the Barceló Tucancun we had a group of 23 people for our son's senior trip. What a mess. We reserved 7 Ocean front rooms all on one floor. Confirmed this 1 week prior to traveling. When we arrived we were scattered on different floors, one family was booked on 2 different floors. We were told... more

after two weeks at this hotel i can safely say myself and my partner will definately not be returning to this hotel, room service/maids are repeatedly thieving items from rooms, numerous people whom were staying there were reporting things missing from their room ours unfortunately was our money and two broken suitcases, alerted the staff at the hotel whos responce... more

I recently returned from a trip to Cancun with 2 friends for a sunny getaway. We decided to stay at the Barcelo Tucancun (All Inclusive) after a lot of research, primarily using TripAdvisor reviews to help choose the right hotel for us. So it only felt right to contribute ourselves. We were extremely happy with our choice and had a... more

We stayed at this hotel during spring break. We arrived at 11:00 a.m. but had to wait until 3:00 to get into our room. The room was very average on the lagoon side. The food was ok but nothing great. The service staff at the front desk were rude, the poor bartenders at the pool bar were overworked and had... more

The entire staff was friendly and pleasant. Great house keeping our room was always clean and tidy (room4019).We enjoyed lunch at the Laclaraboya thanks to the lady with the pretty smile,Janetyky and Nancy. Thanks to Arman at the El Lindo. Bar tending at the Lobby bar was excellent espicially Jose who made Theresa's margarita. special. more

My stay at the Barcelo Tucancun was excellent, everything from the staff to the food was 1st class. I went to Barcelo last year to get married and I can say that the staff were excellent, they went out of their way to ensure our stay wih them was truly one to remember.The rooms were great we were here for... more

The original room we were given was in the old tower and had a view out over the lagoon, mall and air conditioners out back and no balcony. Not good. We were told to return to the front desk in the morning and they'd see if they could upgrade us. We put up with that room for one night and... more