I paid for 14 nights through Canadian Resorts and we tried to leave the first day and they would not allow any refund or even show us their cancel policy. The room had broken tiles and furniture and had stains on walls of who knows what. The bathroom had a broken sink and toliet top, missing tiles in the shower... More

Upon our arrival, Carlos (the manager - office nr 2104), gave us the studion nr 2522. We soon discovered that there was no light above the bedheads, the TV set received - poorly - one local channel in Spanish, there was no working coffeemaker, nor phone or toaster (one was brought in later on our request) - all contrary to... More

Overnighting betwen planes we were directed to the hotel by the people at the airport. The room was dirty, the air conditionner did not work, there was noisy (and I mean earth shattering banging) repairs going on in the room below. The front desk acknowledged there was a problem with water and were banging out a wall - this with... More

We stayed in Cancun Plaza for almost a week and paid 300 pesos/ day ($22). Online agents charge 4 times that rate. best to get in touch with some local tour guys. It has a nice view and hotel needs a new paint coat More

We arrived after booking condo 3212 through VRBO. The owners had written lots about how wonderful their condo was. When we arrived, the manager told us that the condo was under repair (AC problem) and that he was putting us in another unit. He took us to a smaller condo that did not have some of the advertised features (especially... More

In March we were in Playacar Palace resort for 5 nights. We were pampered & the food was wonderful. On Wednesday, we checked out for our flight back to Newark. But our flight was cancelled due to a snowstorm back East. What To Do? A cab driver approached us and gave us some options. If we were stuck for 2... More

I'd stayed in this hotel years ago but couldnt remember the name. I asked a taxi driver for the cheapest hotel on the beach and thats where I ended up. I looks like a posh hotel from years gone by. It definately needs a lick of paint but its clean, on the beach and next to a bus stop. And... More

the room was dirty and the sheets, bleh! they had stains on them! i only stayed 1 night and did not bother to use the shower because it did not look clean... the kitchen pots looked greasy and unwashed...overall, i highly do NOT recommend this hotel More

I found this Condo (Room # 3212) on VRBO (www.vrbo.com/91581) and the owner was friendly, helpful, and replied promplty to any e-mails. The Condo is not 5 star quality, but it is clean, comfortable, spacious and has a balcony that overlooks the pool and beach. I didn't want to spend a lot on an expensive hotel room considering we would... More