I don't know where to begin. It was a birthday treat to myself! This is a very nice hotel with exceptional customer service. Everyone was extra nice and meet every need. The only thing I didn't get was I had to pay up front for my entire stay and was very skeptical about doing so.. When I got to my... More

I was a guest at the Avalon Grand March 8-15, 2011 and it was GREAT! A small but charming hotel that had everything we needed. First, check in was easy, and since our room wasn't ready (we arrived around 10:30 a.m.) we headed out to the BEAUTIFUL beach. The Avalon has a large beach and it's clean, has enough chairs... More

We are members of the Avalon. We bought into it back in 2006, and have never regretted it for a moment. Our "home resort" is the Avalon Reef Club on Isla Mujeres, but we also usually spend some time at the Grand. Took our daughter and her best friend there (both early 20's). They enjoyed the awesome beach, the massages,... More

This was my first time in Cancun for my 5 year anniversary. When we arrived we checked in and they gave us our room card key, we got up to the room in a tiny elevator, got into the room to see that it was a two bed room, mind you we are only two people... I went down to... More

We were only staying at this hotel for one night before an early flight out of Cancun, and we thought "It doesn't matter where we stay for one night, right?" wrong. The facilities, customer service and overall experience at this hotel were just plain bad. When we arrived, we found that we had been switched from our original reservation of... More

this hotel was so nice. The people held the door open everytime I past through. They didnt beg for tips. The room was huge and clean. They balony was gorgeous. hands down I chose a great place to stay. We bought the hotel at a very cheap price although the other web sites were asking for way too much. The... More

The negatives: internet access is a challenge so I just pretended the real world didn't exist. Our suite was large and had wonderful views up and down the beach as well as overlooking the pool but the fit of the doors and windows was not great. Plumbing hardware was a little tired. Noisy air conditioner whose thermostat I couldn't fathom.... More

I stayed for one night at this place with a friend before we headed to Isla Mujeres for a few days. It's a great, clean hotel in a good location for all the things you go to Cancun for -- partying, beach, food, etc. The staff could use some training on the policies as we were given the wrong information... More

Just returned following 8 nights at this great hotel, it really is a true gem! rooms very large, beach fantastic, very close to the isla shopping mall, many restaurants close by. i wish we had discovered this hotel years ago! More