We traveled with our kids (17 & 20) and had a great time. The resort is beautiful and the staff were the nicest I've seen in any hotel and never expected any extra tips - we did tip some at the restaurants at dinner and a little by the pool. Our favorite restaurants were the Italian and the Asian. The... more

This was the worst Palace Resort ! We got to the airport & the We had awesome curbside service we were a family of 6 & we were taken to the Hotel right away we are Palace Premier members so we were sent to a side entrance to have "VIP" check there was only one attendent & a couple of... more

This was our first stay at the Cancun Palace and our first stay as Presidential members in a Presidential Suite (our first Palace Resort visit was to the property in Puerto Vallarta last June). There are several Palace Resorts in Cancun and I wasn't sure which would be the best choice for our immediate family, two adults with four kids... more

We had never been outside the US on vacation, let alone a resort. It was more than I ever could have imagined. I've been back 3 weeks, and I still can't stop thinking about the turquoise ocean, the beautiful pool, the great food, the unlimited drinks. My husband and I were celebrating our 10th anniversary. We decided we are definitely... more

This trip was a fun and relaxing. The staff was always very friendly. The ocean wasn't as bad as I read in other reviews. It was a small strip of ocean but there was no rocks in our section. My oldest daughter loved the waves. Room service was fair. You are better off going to the buffet and asking for... more

The Cancun Palace is simply gorgeous. Checking in was easy and you are greeted with flowers and wine in the lobby. The rooms are very clean and spacious. All staff in the hotel are helpful and nice. The restaurants were very nice. If you stay here, make sure to make reservations at the habachi grill restaurant - very entertaining! The... more

Cancun Palace provided a wonderful locale for a completely relaxing family vacation. We would definitely return with kids or extended family. Our kids voted it the best hotel in all of creation. (For a romantic trip for two, we’d probably go elsewhere.) Check-in: Smooth. Greeted with champagne for the adults and smoothies for the kids. Received adjoining rooms as requested... more

I want to base my review on what people with a baby or toddler can expect because I wanted that information before I went. We traveled with a 16 month old and a 2 1/2 year old. Overall, we had a wonderful trip and are glad we took them. Some of my remarks may seem negative, but this is a... more

Just returned from a week at the Cancun Palace (June 13-20th). My husband and I went wtih two other couples. We have stayed at the Cancun Palace in the past, but it was before the hurricane. I can honestly say this is the best place to stay.! The room we had was on the 12th floor. I can not describe... more