The Hotel scenary is very nice and relaxing, but the service we received when we planned our tours was less than acceptable. My husband and I paid for a tour where they were supposed to pick us up from the hotel and we were never picked up. We had to take a taxi to a park in order to catch... more

I just want to let everyone know I have put a lot of research into my trip to Cancun and it paid off. Everything was perfect! When we got off the plane at CUN we were greeted by the "traffic" transportation to bring us to the hotel. They brought us to the hotel were we were handed drinks, cold clothes,... more

We just returned from Cancun Palace on August 2nd. Our original vacation was to go to Dreams Cancun for 9 day's and that lasted 2 day's. We had our Travel Agent change us! We were so glad she did!!! Over all service was great. Friendly staff, cleans, fun, relaxing, just a great time! Kids Club was awesome! Our children ages... more

My husband and I stayed at Cancun Palace June 19 thru 28th. We upgraded to the concierge level mainly because we were told by the booking office in Miami that wwe would have our own private concierge who would book our trips and spa reservations for us, and that we would receive 2 additional 25 minute back massages at the... more

To start, I travel A LOT both for business and leisure. Hopefully you find this review easy to read and useful. Hotel Grounds: This hotel is worth the cost of the all inclusive price. When we arrived to the hotel the main lobby was very clean and no pushy sales rep's to force any time share information. The driveway is... more

This was my 3rd time in Cancun and must say that the Cancun Palace has been the best!!!!! I loved everything about it and It's a wonderful place to stay. The food is great and the staff makes it even better (I know it says its all inclusive but its still nice to give them tips... they really do deserve... more

What can I say about this resort, but WOW! My husband & I were treated like royalty everywhere in the resort. The staff were always happy and courteous and literally bent over backwards to accommodate us and make us satisfied and they were pleased that they could help us out! How often can you say that about hotels/restaurants in the... more

Okay I didn't stay at Cancun Palace, but I will next month. I stayed at Gran Melia a few hotels down for 7 days in June, and this resort has so much more to offer! I went to Cancun Palace for a vacation club presentation, and was so blown away with the hotel and exceptional service by the staff, that... more

Wow, this is our 5th time to Cancun. I must tell you that this vacation was the best. We have been to other Hotels (Fiesta Americana; Playacar etc) and the Cancun Palace is extraordinary. The view of the beautiful ocean is awesome & when you sleep you cannot get enough of the sound of the ocean, the sound of the... more