My daughter aged 23 and I stayed for 11 nights in May. Our room was on the 7th floor looking out to sea. The room was clean and of a fair size with the jacuzzi taking up a lot of space. There is a separate shower room with a toilet, two sinks in the main bedroom but screened off with... More

At first when I arrived in the loud lobby, I thought that we had definitely landed in the wrong vacation. All of my other visits to Cancun have been to quite lobbies and quiet resorts. I even tried to change resorts but I could not get through to Orbitz within hours of getting to the hotel. When we got to... More

This hotel is rockin'! Perfect for anyone! Restaurants are fabulous and so was the service. Everyone was very helpful and eager to please. Rooms are beautiful with jacuzzi in every room. Plenty of towels. Room service was right on time and excellent.

this may be one of the safety places we have ever visited. I believe all the killings in mexico occur along the us boarder and certainly not in the hotel zone. we have been for 10 straight years and am going back in july. Go have fun and enjoy

Me and my partner went for 2 weeks 25th May 13. - 8th June, first let me say me and my partner are very fair people. Upon arrival we were given a glass of Miami Vice, very quick check in bags taken by bell boys to our rooms (could of arrived at our rooms quicker this took 45mins). all inclusive... More

The whole experience was great. It all started with Livier Escalante at the reservations. I called the hotel and she picked up. She was very knowledgeable and helpful in explaining all the specials and packages. She replied to all my emails promptly and answered all my questions. Every time I had to call the hotel, I would ask for her... More

We stayed 6 nights and loved every second of it. The only reason this review is not 5 stars is because of two issues. First, on two occasions we returned to our room and our patio door was unlocked. We checked this every morning before leaving the room because we were on the third level which any one can access... More

For the past 30 years we have visited Cancun, always having an enjoyable vacation. This year was the exception as we have had the worst vacation ever. Originally, we were members of the Beach Club (preconstruction), which was then transformed into the Palace Resorts. The service we have received over the years has been phenomenal, the food excellent, and the... More

This was my first time to Mexico and I loved it! Hard Rock was a great hotel and I would definitely stay there again. The thing that I really appreciated about the hotel was the friendly and helpful staff. Fabiola G.(concierge) was extremely helpful! If it wasn't for her, I probably would have missed my flight back home. She was... More