Loved the resort and the staff there was very friendly and helpful!! Will go there again. Had a teen with us and an 10 year old both had a blast!! more

Myself and a group of 10 stayed at this fantastic hotel from Nov. 5th to the 12th, 2009. When we got there, we got 4 days of torrential rains due to tropical storm Irma. This did not damper our vacation. Hotel staff made sure everyone still had a good time. Every employee in this resort that I encountered was very... more

It is an all inclusive resort its the best ive stayed at sooooo far!!!! more

If you want to get away and have no worries, this is the best hotel. The service was unbelievalble, the food was great at all restaurants and the view spectacular. more

We had a King bed ocean view room (#518) which has two closets and a very large private bathroom. I would strongly suggest this type of room since most of the others have a tub and sinks in the bedroom. El Mercado is the buffet restaurant with seating indoors and out. Great options and service - opens at 6:30am for... more

This is honestly my favorite hotel in Cancun! I really love how nice the hotel is, and the staff is very nice. It was just a great pleasure to stay there. Plus, the food was great and the rooms were very nice more

This was my first time to Cancun and I honestly didn't go down there with very high expectations. But believe me...everyone at the Cancun Palace made my stay the best vacation ever. We were greeted with a glass of champagne and a cold coconut scented towel. They sat us down and explained everything that was in our vacation package. We... more

We found and booked this hotel through Costco.com. We couldn't have been more satisfied. My husband and I went with another couple and had a great time. A majority of the staff were amazing--very attentive. The only staff that weren't always that friendly/helpful were the front desk staff and the excursion-booking staff. Rooms were very clean and had nice amenities--fridge... more

We have been to many places in Mexico. The Cancun Palace was not at all what I was expecting. The rooms were small, the food not so great, the beach... not much there. We stayed at the Hilton down the beach a year before and it was by far much better. more