Says it all. First day...dropped our bags in the room, put 2,000 cash in hotel room safe. Went out to explore the place. Came back to room 1 hour later and was wiped out of everything. Thankfully, they allow me to keep my passport. Had to be front dest person because it happened immediately upon check in. Called the Cancun... more

Upon arrival we had one problem with our reservations. They had us booked for different rooms when we had reservations for the family delux rooms. After 10 minutes they had worked everything out for us. After that everything was great. The service is the best I have ever recieved at any hotel. We spent most of our days relaxing by... more

this was our first time out of the country and this resort was awesome! The staff was just wonderful, always friendly, helpful, and not once did I not see anyone not smiling. Any time I needed anything, I just ask and it appeared. I can't wait to go back. We visited all but one of the palace resorts while we... more

Best vacation with friends ever!!! the palace resorts are so great. they are all inclusive including alcohol and food. Loved it. Especially loved going to Xel-Ha. more

For a whole year, leading up to our trip to Cancun Palace, I have been regularly following this review board and found it extremely helpful. That is why I thought it necessary to write my own review, (based on our stay from January 8th - 15th), to potentially assist some one else with their travel plans. It was our first... more

My husband and two other couples arrived on Friday Jan 8th for a week . We got there no probem flight and Transportation were good. We were greeted with champagne and horsd'ouvres and cool and towels. We had a presidential suite, with a great view. The maid service was wonderful, cleaned room twice a year. They left me a nice... more

Magnificent resort. I'm very particulare and could find very little wrong with this fantastic resort. We stayed 10 days, and every day was wonderful. more

We just returned from a week in Cancun at the Cancun Palace and had an outstanding vacation! I have never been so pampered in my life! From the moment that we walked in the door we were made to feel WELCOME! We were upgraded to an ocean view room and I never even asked for it - very pleasant surprise!... more

I stayed at this resort prior to the grand reopening last year and had a blast then. I can only imagine how nice it is now! more