My boyfriend and I just got back from an amazing but too short 4 night/5 day stay at the Sun Palace. We were instantly overwhelmed with the fantastic service from the moment we stepped out of our taxi from the airport. Don't book a taxi online..just get one at the airport its cheaper-30$ total for 2 people. When we stepped...
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Well...Wow! What can I say? I feel like I should've paid you to stay with us. Your words are music to my ears!
I just feel inadequate to write my appreciation...I'll tell you what: Since you're planning to return: Would you let me know a bit before? Allow me to do a little something special next time. A token of...
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We stayed 1/12/2012 through 1/17/2012 . Had a wonderful time . The palace was beautiful just the right size . Room view was breath taking . Staff was wonderful . I dont think the words no can not do that is in there vocabulary . Went to the moon and beach palace for visit and ate at each. Food was...
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My husband and I had a wonderful stay at the Sun Palace this week. The hotel was beautiful and well kept. The rooms were perfect. It was like a second honeymoon all over again. The staff was very helpful with planning our tours and our spa treatments. Customer service was very nice including the entertainment staff and the waiters. I...
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I very much liked your title and your comments. Indeed we are geared to exactly cater to couples. Thank you for reafirming our efforts.
Choppy waters...Ah! It really is a matter of luck. Sometimes they are mirror calm and sometimes rough. I understand the frustration. I hope despite this we will have the pleasure of many more visits.
Always at...
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My husband and I stayed at Sun Palace for our honeymoon in 2009 loved it and couldn't wait to return! We returned summer of 2011 with two other couples for a 6 night stay. This time we used the 1500 vacation credits and upgraded to a concierge level room which was a perfect use of the credits!!! The room was...
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Ouch!
Thank you for your kind comments. But mostly, an apology for the issues you mention. They are always food for thought and fuel for action.
One thing that we do not compromise is our service standards. I am looking with the magnifyer at those situations that went wrong. No way and no how will they be repeated.
But I...
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We chose Sun Palace in Cancun for the amazing value and our travel agents recommendation. We were a little hesitant with all the negative feedback about traveling to Mexico but we could not have been happier with our choice and Sun Palace had a lot to do with our experience. Amazing resort with great food and the service made us...
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On top of giving us a great review I have to thank you for your very timely and true comments about safety in Mexico. Historically, one of our biggest assets is tourism. So you can count on very real efforts to be directed at those places where tourism is the mainstay.
This having been said, sadly, the news do tend...
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Check In: There was a little bit of a mixup at check-in with them losing the reservation for my parents who were traveling with us, but we had all the paperwork and everything was eventually sorted out. This did make the check-in longer than we would have liked after traveling all day, but it was a minor inconvenience in an...
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Very endearing comments. Sorry about those hitches and thank you for your patience.
I am very happy at your good experience. This is what we love to do. Your comments on the activities team: I agree with you. Their level of energy is sometimes astonishing. They are excellent kids and your words shall be relayed.
Please allow me to thank...
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My husband and I spent the first 2 weeks of November here for our well deserved honeymoon. We got married the day of the NorthEast Fall snowstorm (10-29-11), so we were ready for a relaxing get-away. After many countless days/weeks/months reviewing all-inclusive resorts on TripAdvisor, we decided on Sun Palace. We had never been to Cancun before, so we were...
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Oh, yes. Honeymoons are always well deserved!
It is so gratifying for us to know we've served you well. Belated congratulations. We will look forward to becoming your "Anniversary Home" .
Thank you for your glamorous words and the mention of our collaborators. They will be recognized in our House Incentives program.
With warmest regards,
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Sun Palace is by far the best resort we have been to. The service is exceptional, the food delicious, the staff so very accommodating. Oh, and the beach! The sun beds! And did I mention the service? We cannot wait to go back to Sun Palace...we've started saving already.
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It goes both ways: We can't wait to see you again.
This is what it is all about: You feeling satisfied and we feel satisfied at your satisfaction.
Remember, you have friends in Cancun. Let us know when you'll be back.
Thank you so much for your comments and patronage.
Fondest regards,
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Sun Palace proved to be perfect for our first international get away together. The Staff treated every guest with the utmost in customer service. We seemed to be waited on hand and foot. They made sure that we were not going to walk away dissatified in any respect. We used our $1,500 credit towards a room upgrade and spa services....
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My husband and I stayed a week at Sun Palace and I was truly sad to have to leave. Normally after a week I am ready to return to home ready to plan our next adventure. We are not Palace members but have stayed at several Palace resorts including Moon Palace and Cozumel Palace. This was our first stay at...
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And we'll be looking forward to your return!
Beautiful comments and a very suave way of expressing your experience. Please let me know through our official site the dates of your forthcoming return. And: What else can we do for you?
Definitely stock up on Tanqueray. Our pleasure!
Thank you so much for taking the time to write us up....
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