My husband and I stayed at Sun Palace for 5 days in January. This was our first All-Inclusive vacation and we both enjoyed it. We booked our trip through Costco Travel with airfare and we didn’t have any problems.
We used half of our 1500 credit to upgrade to concierge level. The upgrade included an ocean view room with jacuzzi,...
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I am very happy that you enjoyed your stay. This is what we are here for.
You did mention some points to be addressed and they will be.
Todays general excuse in the world is computers. I hate to say this but it is true, we are in the process of switching systems and this has caused various glitches which...
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Me and my gf spent a week down here for our very first vacation. We never had this much fun in our lives, we had a complete blast. EVERYONE, and I mean EVERYONE here was exceptionally nice, I was actually more than happy to tip such a wonderful staff.. even though tips are INCLUDED in the all-inclusive deal. The food...
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I cannot promise that Alejandro and David will be with us next time you come for very simple reason that I'm sure you'll agree with:
Palace always looks out for its internal talent. People who excell will be always the first ones to be offered better jobs. Makes sense, does it not?
Thank you for describing a very happy stay....
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My wife and I stayed for a week at the Sun Palace for our honeymoon. This was her first trip to an all-inclusive. I stayed at a large Riu on the Pacific coast years ago. We both loved the Sun Palace.
We stayed as guests of a "member" and even signed up for the presentation. We are not ready to...
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Very important: We will be glad to mail your photos but we need a room number, a name and an address. Would you be so kind as to send me this information via our web-page?
I appreciate your comments and am glad that you had a good vacation and even more so that you will be returning.
Honeymoons are of...
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Wonderful Vacation. Did not want to come home. The staff at the Sun Palace were great. We even spent one day at the Moon Palace. Used our resort credits for alot of the fun things to do in the area, along with the massgages and facial. Great time. Can't wait to go back
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Short and sweet. Few words but grand statement.
Thank you so much!
Cordially,
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The service is excelllent! Everyone is willing to help you.The rooms are typical hotel rooms-large room with jauzzi, king size bed, sink, toilet, etc. I think the rooms need to be updated.They only have 4 restaurants to choose from and the food is the same thing, night after night. They don't use top shelf liquor. The drinks are weak. You...
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Can´t say I was exhilarated by your review but I do very much appreciate your honesty.
It would seem to me that you were looking for more spectacular haunts and luckyly you found the Moon Palace more to your personal taste.
I do apologize for not being what you expected and any inconveniences this may have caused you.
Sincerely,
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My wife and I had the pleasure of spending 10 days as guests at the Sun Palace in Cancun. We have traveled to many destinations around the world, but have NEVER seen the dedication to service that we witnessed on this trip. In this tipping optional resort we saw some clients tip while others did not. Amazingly you could not...
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You are a very observant couple. You actually remember the names of our staff and even wrote them correctly. Insane! On my part, I will make sure they get to read your review and also earn points in their incentives program.
Thank you for your kindness and friendship. Thank you for your caring personalities. Thank you for choosing us as...
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My husband and I spent a week at Sun Palace last June and had a wonderful time! The resort is beautiful. We used resort credits and upgraded to concierge level. Our room was huge and the view was amazing. We tried all the restaurants and were very pleased.
We used resort credits for zip lining, massages and a limo to...
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Wonderfun...typo or very intelligent choice?
Thank you for your kind words but mostly for allowing us the ultimate prize: Your return.
That says it all and comforts our efforts. We will be waiting for your return. Let me know in due time to take extra special care of your stay.
Receive my warmest regards,
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My husband and I stayed at the Sun Palace in Mid January. Overall we had a wonderful time.
We arrived at the resort at noon, we were greeted with cold towels and a drink. The door man also handed me a flower which I thought was a really nice touch. Check in was quick as we were the only ones...
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Thank you very much for your kind words.
It is good to know that your overall experience was good. And although you mention interest to try other properties I would like to lure you into trying us one more time. I've been following my guests' comments on food and am happy to report that because of them we've changed our...
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my wife and i went to the sun palace for our honeymoon in july, and cant say enough about how well we were treated. the food was amazing especially the beef! the taxi cabs across the street meant just to serve the hotel were amazing! we used william the cab driver the 2 weeks we were there, and after just...
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A very nice review for us. Thank you.
I liked the part of the taxi driver that told you to pay what you wanted. We do have a taxi stand at the hotel and these people have been with us forever, although there is no business connection between us. It just goes to prove that people in the Yucatán are...
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Yes,how wonderful to be in love at the Sun Palace!This hotel is the perfect place for a honeymoon or to celebrate an anniversary,its just made to please couples in every way.
We were there last week and we already miss our oceanview room on the 8 floor...the sound of the waves in the morning,the sunrise and sunset on the beach,the...
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Certain things just hit you. In the case of your review, the title. I do not remember any other comment being so clear about who we are. We are for lovers. What a great description!
We are for lovers....we are for couples, we are to enjoy yourselves as you please, we are for newlyweds and longtimeweds and people who are...
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