This hotel takes all inclusive to a new level. You don't have to reserve the a la carte restaurants, 24 hour room service is included, premium liquor, choice of wines at dinner, fantastic food, plenty of lounge chairs, etc etc. We had a wonderful time from start to finish and would definitely go back to a Palace Resort. They have... more

First time to Cancun and first time to an all inclusive. But, have been to 11 other countries. This was, by far, the best vacation experience my wife and I have experienced. All the other positive reviews are TRUE and any negative review you read must have been written by someone suffering from I-gotta-find-something-to-complain-about disease. Staff was professional, positive, helpful,... more

We (wife and friends of 30 years) returned to the Palace Resorts & were not disappointed. We last stayed 3 years ago at the Aventura Spa. (We have also stayed at the Moon Palace &, on two other occasions, the Aventura.) This was our first stay at the Sun Palace & in any hotel within the greater city limits of... more

This was our first venture in the wonderful world of “all inclusive” vacationing. I doubt it will be our last. The Sun Palace, one of many hotels in the Palace chain was a ‘couples only’ which only meant that there were no kids, not that it was anything else such as topless bathing. Of the Palace resorts in the Cancun... more

We booked on palaceresorts.com which seems to be a mistake - since the hotel "vacation planners" took every opportunity to remind us that we did not book direct through them. We were made to feel stupid that we didn't know that that website was not their website - really! Fooled us! Anyway, we paid for a round trip transfer and... more

My wife and I decided to spend our 20th wedding anniversary in Cancun. I always go to TripAdvisor first to get a real feel for the area we are looking to go and to get the reflections of past guests. We find especially useful, the traveler photos as they usually reflect the true experience of a resort and its surroundings.... more

I've been to Cancun several times and have always stayed at 4-star hotels. I decided to give the all-inclusive at Palace Resorts a try because of the raving reviews (obviously misleading). I'm from Los Angeles and I'm a very laid-back, relaxed individual. But the treatment that my fiancee and I received at the Sun Palace Resort is insulting beyond words.... more

My husband and I came to Sun Palace for our 1 week honeymoon and let me tell you, we were SO glad we chose this hotel! From the moment we arrived I knew we made the right decision. The lobby was spectacular. The service 1st class. As soon as we walked into the lobby we were greeted with a cold... more

We have stayed with the Palace Resorts before so knew what to expect. We like the Sun because it is an older, relaxed crowd (no kids or teens). The average guest seemed to be 30-50. That said this is a hotel for relaxing and being taken care of. Not a lot of activities, but again, that's what we wanted. We... more