I recently visited the resort from Dec 25th to Dec 30th with a group of 35 for the holidays. This is my third visit to Mexico this year and my first at an Iberostar. While there were some highlights of this trip, (mostly the people I traveled with and the beautiful weather) there were many issues that could have been... More

We just came back from a stay at Iberostar Cancun. We traveled from 12/31 - 1/7. OUr stay was phenomal. This was our 10th all inclusive trip with Apple Vacations. The hotel lobby is beautiful when you walk in. The staff was friendly and couertous. The food was good, but much more seafood options than regular food, but we still... More

We will never go to Cancun Iberostar again! First we were told an hour for check in. 3.5 hours later we got in. door wouldn't close, toilet ran constantly, a ceramic figure my daughter made for her granmother was either broken or stolen by the cleaning people. The front desk said they would look into it but at the end... More

When I booked this trip, the Hilton Cancun was rated #3 on Tripadvisor and the property was closed for "renovations" by Iberostar which re-opened the end of November as an Iberostar property. Our family was there from Dec. 30 - Jan 6th (2 rooms) and of all 7 visits to Cancun to various all inclusive resorts, this was by far... More

Our family of 4 stayed at the Iberostar from Dec 29th to Jan 5th 2011/12 and had a fantastic vacation. We have stayed at several good 5 star resorts before but this one really stood out for us because of the great service we received from the staff. Kudos to the 5 star entertainment group and the waitresses and waitors... More

Lovely location, the pool overlooks the oceon and the weather was lovely from 17-24 Dec, when we were there. We had a very good room with terrace and no problems. We did not have any problem about reservation of restaurants, although the specialty restaurant were not so good and we preferred the buffet.The Mexican restaurant was specially disapointing since we... More

My name is Ginger a travel agent for FunJet Vacations I am the number one seller for them. I am taking the whole family to the New Iberostar Cancun for a 5day stay. I will be writing a review after the visit to see if it meets the same as the other Iberostars. Please keep posted after the 13th for... More

My family and I were ther during Christmas thru New Years 2012 and was surprise about the outdated Hotel and bad food. The Hilton Cancun was a 5star compared to the Iberostar because of the customer service and the staff. This Hotel was suppose to be renovated, but it still looks like the Hilton of the past. Please try another... More

Our family of fourteen had a New Year reunion at the new Iberostar Cancun from December 30 to January 5th, 2012. After having read all of the reviews of this hotel, I was a bit worried. We travel frequently and have a timeshare in Cancun and in Florida. This was our first time at an all-inclusive resort. We had five... More