My husband and I went to Cancun for Christmas. The resort had only been open since the beginning of December and upon arrival you could definitely feel the growing pains they are having. Check-in took awhile but once we were checked in we liked the room. Food was mediocre...I wish we would have been informed upon booking that we should... More

My family and I stayed here during the holidays, and just couldn't believe that we spent the money to come here The service at the resturants was so bad we were so happy for the buffet that was available. It just seem that concierges needed translators to comunicate with customers. Please spend your money else where. More

We chose the Iberostar brand in Cancun, as we had an extremely positive experience at the Iberostar Grand Suites in Montego Bay, Jamaica one year prior. As an incentive and because we purchased our trip way in advance, we were given a $250 credit to apply to any concession or service on property. The front desk required additional paperwork and... More

This kind of resorts are not my style at all, but I had to stay 2 nights at the HIlton and really enjoyed it. Very nice and helpful staff, clean beautiful beach with nice service, and nice HH area. Front desk staff english is, yes, a bit poor (but I speak spanish). I'd recommend it to families, and as a... More

My wife and I ,along with our two teenage children were at the Iberostar,from12/28-01/03/12.and had a good time. The beach and pool were first class, absolutely beautiful.the service staff in general were very accomodating,yet their comprehension of English was sometimes questionable.The front desk staff was by far the most maddeningly to deal with;if you waited on line,there was no monitoring... More

With the exception of the front desk, the staff at this hotel were awesome. We took the family and were treated 5star by the star team and the restaurant staff. More

Dear Iberostar, My family and I just arrived home to California after a week stay at Iberostar Cancun. We cannot tell you enough what an EXCELLENT/FUN/MEMORABLE vacation this was for us. The "Star Friends" (Erika, Viktor, Jesus, Francisco, Arturo, Juan, & Edy) just to name a few made this vacation one to remember. We had so much fun participating in... More

I had fun at Iberostar all the people were really nice and the star friends were really fun to talk to. They wanted to know how your day was and made you feel comfortable in a different environment. My personal favorites were the drinks and the men that worked around the pool; Arturo Gama :). I hope that i can... More

Overall I liked the resort, but it's not a perfect place to travel with the baby (mine is 15 months). We couldn't enjoy kids pool because it was not heated,he weather was quite chilly, though the main pool was heated. The shower is rain kind ,it's good but not flexible, I had to hold the baby all the time while... More