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Iberostar Cancun

4.0 of 5
Blvd Kukulcan Km 17, Cancun 77500, Mexico
Hotel amenities
Ranked #63 of 170 hotels in Cancun
3.5 of 5 stars 88 Reviews
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88 reviews from our community

What travellers say about this hotel
  • Very nice(51)
  • Pool area(45)
  • Hotel zone(31)
  • Breakfast buffet(28)
  • Happy Hour(23)
  • Ocean views(19)
  • Villa lounge(19)
  • Room service(16)
  • Friendly and helpful(12)
  • Would highly recommend(9)
Traveller rating
    28
    29
    19
    5
    7
Only show reviews for Family (40) | Couples (26) | Business (3)
Date Rating
SunSeeker32160811
Baltimore, Maryland
1 review
3 helpful votes
5 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

My family stayed at the Iberostar Cancun for 6 days at the end of January. After reading the reviews of guests over Christmas time, we were very concerned about what we would encounter. We were very pleasantly surprised with outstanding service and facilities at every point in our stay. We had none of the crowd related issues during this off-peak... More

Was this review helpful? Yes
Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Cancun, responded to this review
4 February 2012

Dear Guest, Thank you very much for sharing such a good comment about your holiday with us here in Iberostar Cancun. Your enthusiasm in describing the high level of our services is a good input to keep motivating our team. I will be sure to pass your compliments along to the team who will be very pleased to hear your... More

kellycares
Short Hills, NJ
Senior Contributor
27 reviews
55 helpful votes
3 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

We stayed at the Iberostar for a week at Christmas time. The hotel has many nice features. The beach is gorgeous and the views from the southern wings of the are breathtaking. The food was decent. The rooms were clean and comfortable, with lovely balconies and views. The lobby needs updating as do the bathrooms in the rooms. However, the... More

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Michelle O
Lisle, Illinois
1 review
2 helpful votes
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Just got back from a long weekend (3 nights) at the Iberostar Cancun and loved it! This was a "mom's weekend away" with a friend and we both were impressed with the level of service and comfort that this resort provided. We were greeted with fruity drinks at check-in. Check-in didn't take too long (although we were also traveling at... More

Was this review helpful? Yes
Marie Garaud, Quality manager, Iberostar Mexico at Iberostar Cancun, responded to this review
3 February 2012

Dear guest, It is wonderful to read that we were able to play a part in your special "mom's weekend away" . I will certainly pass on your kind words to the rest of the team and especially to our star friends, housekeepers... who will be delighted to hear about your comments. Thank you for taking the time to share... More

delrio69
Indiana, Pennsylvania
Senior Reviewer
9 reviews
4 helpful votes
4 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

I stayed at this hotel when it was the Hilton and had a great time. The staff was great and the rooms were nice and clean. My favorite part of the hotel was the hammocks and the pool. We stayed in the Villas so we had a beach front room just steps to the ocean with a huge balcony. We... More

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patricia1956
madison, wis
Reviewer
5 reviews
55 helpful votes
2 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

Iberostar has a LONG way to go in making this hotel a resort. The food was mediocre, the service the worst ever......could I get a cup of coffee please.....after sitting for over 30 minutes for breakfast! Beach was never raked completely and was strewn with garbage. Woefully understaffed, staff rude and rushed, bathrooms dirty. At least we had 8 days... More

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tennilleculp
Indianapolis
Reviewer
3 reviews
3 helpful votes
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

My husband and I wth 5 other people stayed at this hotel from Jan 18-24 and we had a BLAST!! We received AMAZING service from check in, guest services, bartenders, waiters, and housekeepers. I have no idea what others have to complain about b/c I really feel like the red carpet was rolled out for us. They have plenty of... More

Was this review helpful? Yes
opierantoni
Ponce, Puerto Rico
1 review
4 helpful votes
5 of 5 stars Reviewed 29 January 2012
4
people found this review helpful

Excellent location, beautiful beach, the service,the food,the entertainers,everything was super clean,exquisite golf course,restaurants in the hotel ....shops very close.everything was absolutely magnificent. Javier Castro best server,Arno with the Star entertainers was great. This trip toppes Hawaii. Excellent vacation spot for couples and family!!!!!!!!!!!!! More

Was this review helpful? Yes
fisherg
Canada
1 review
5 of 5 stars Reviewed 29 January 2012

Beautiful hotel. Location is superb, right on the beach. Staff very helpful, hard working and friendly, all spoke English very well. Bar tenders are very friendly and knowledgeable, learned a lot from Carlito about Tequila and Sangrita. Steakhouse restaurant was disappointing and Mexican restaurant wasn't too exciting but the buffet had surprisingly good and varied food (especially the cooks that... More

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Kiko1620
1 review
5 helpful votes
1 of 5 stars Reviewed 28 January 2012
5
people found this review helpful

We stayed here plenty of times while this hotel was the Hilton, and have to say minor changes were made. What's the point of keeping the same looking sheets, pool towels, dated rooms, and other things if this was a major renovation. Buffet was good but it was very impossible to get to any of the regular resturants. We do... More

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kttchwaugh
Omaha, Nebraska
Reviewer
3 reviews
5 helpful votes
4 of 5 stars Reviewed 28 January 2012

Just returned from 5 nights at the Iberostar Cancun. Will try to cover both the positive aspects as well as the opportunities for improvement. Check-in: This was my first stay at an Iberostar and maybe my experience was different because I was part of a group but this was really a cumbersome process. The first thing we were asked to... More

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Iberostar Cancun Also Known As

  • Hilton Hotel Cancun
  • Hilton Cancun Hotel
  • Hilton Cancun
  • Cancun Hilton
  • Hilton Golf Spa Resort Cancun
  • Hilton Cancun Resort
Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico

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