We stayed at the Iberostar for a week at Christmas time. The hotel has many nice features. The beach is gorgeous and the views from the southern wings of the are breathtaking. The food was decent. The rooms were clean and comfortable, with lovely balconies and views. The lobby needs updating as do the bathrooms in the rooms. However, the... More

Just got back from a long weekend (3 nights) at the Iberostar Cancun and loved it! This was a "mom's weekend away" with a friend and we both were impressed with the level of service and comfort that this resort provided. We were greeted with fruity drinks at check-in. Check-in didn't take too long (although we were also traveling at... More

I stayed at this hotel when it was the Hilton and had a great time. The staff was great and the rooms were nice and clean. My favorite part of the hotel was the hammocks and the pool. We stayed in the Villas so we had a beach front room just steps to the ocean with a huge balcony. We... More

Iberostar has a LONG way to go in making this hotel a resort. The food was mediocre, the service the worst ever......could I get a cup of coffee please.....after sitting for over 30 minutes for breakfast! Beach was never raked completely and was strewn with garbage. Woefully understaffed, staff rude and rushed, bathrooms dirty. At least we had 8 days... More

My husband and I wth 5 other people stayed at this hotel from Jan 18-24 and we had a BLAST!! We received AMAZING service from check in, guest services, bartenders, waiters, and housekeepers. I have no idea what others have to complain about b/c I really feel like the red carpet was rolled out for us. They have plenty of... More

Excellent location, beautiful beach, the service,the food,the entertainers,everything was super clean,exquisite golf course,restaurants in the hotel ....shops very close.everything was absolutely magnificent. Javier Castro best server,Arno with the Star entertainers was great. This trip toppes Hawaii. Excellent vacation spot for couples and family!!!!!!!!!!!!! More

Beautiful hotel. Location is superb, right on the beach. Staff very helpful, hard working and friendly, all spoke English very well. Bar tenders are very friendly and knowledgeable, learned a lot from Carlito about Tequila and Sangrita. Steakhouse restaurant was disappointing and Mexican restaurant wasn't too exciting but the buffet had surprisingly good and varied food (especially the cooks that... More

We stayed here plenty of times while this hotel was the Hilton, and have to say minor changes were made. What's the point of keeping the same looking sheets, pool towels, dated rooms, and other things if this was a major renovation. Buffet was good but it was very impossible to get to any of the regular resturants. We do... More

Just returned from 5 nights at the Iberostar Cancun. Will try to cover both the positive aspects as well as the opportunities for improvement. Check-in: This was my first stay at an Iberostar and maybe my experience was different because I was part of a group but this was really a cumbersome process. The first thing we were asked to... More